At a Glance
- Tasks: Own and enhance key operational processes in a dynamic, collaborative environment.
- Company: Join Capita Pensions Solutions, a forward-thinking company focused on innovation.
- Benefits: Enjoy 23 days holiday, pension matching, and flexible benefits tailored to your lifestyle.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
- Why this job: Make a real impact by improving operational efficiency and supporting diverse teams.
- Qualifications: Strong organisational skills and a knack for problem-solving are essential.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for a Business Operations Officer to join Capita Pensions Solutions and play a central role in maintaining and improving key operational processes across the Pensions Consulting business. The role is responsible for the day‑to‑day ownership, monitoring, and continual enhancement of core operational systems, including the Job Onboarding System and KeyedIn (timesheeting and resource management). While this role does not own the technical/IT configuration of these platforms, it is accountable for ensuring correct usage, engaging with users across all teams, and driving operational consistency, quality, and efficiency. This is a hands-on, process-focused role suited to someone who enjoys structure, problem solving, and working collaboratively with operational teams to embed best practice.
Key Accountabilities
- System & Process Ownership: Own and maintain key operational processes within the Operations Governance area. Lead the operational management of the Job Onboarding System, ensuring accurate setup, clear workflows, and timely processing. Act as the primary business owner for KeyedIn (timesheeting & resource management) from a usage and process perspective. Ensure systems are used consistently and in line with agreed governance standards.
- User Engagement & Support: Act as the first point of contact for user queries relating to key operational processes and systems. Partner with teams across the business to ensure they understand how to correctly input, maintain, and update information. Provide refresher training, onboarding support for new users, and guidance on best practice usage. Identify knowledge gaps and develop materials (guides, FAQs, quick tips) to help improve user capability.
- Continuous Improvement: Review and refine processes regularly to remove inefficiencies and strengthen control. Collaborate with IT and system owners to raise enhancements, ensure issues are triaged, and support user acceptance testing where required. Track system and process performance, highlighting trends and improvement opportunities. Proactively recommend and implement improvements to support better accuracy, compliance, and operational flow.
- Governance & Compliance: Maintain documentation, process maps, and standard operating procedures for all owned processes. Monitor adherence to governance frameworks and escalate risks or non‑compliance. Support audits, reviews, and reporting activities, providing clear data and insights. Contribute to broader operational governance initiatives as required.
What are we looking for
- Essential: Strong understanding of operational processes and governance principles. Excellent organisational skills with high attention to detail. Confident engaging with users at all levels to provide guidance and resolve queries. Ability to analyse process issues, identify root causes, and recommend improvements. Experience in maintaining or supporting business systems/processes. Strong communication skills, both written and verbal.
- Desirable: Experience with KeyedIn or similar timesheeting/resource management tools. Experience working in a professional services or consulting environment. Ability to create training materials and deliver group or 1:1 training. Basic familiarity with process mapping tools.
About Capita Pension Solutions
At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market‑leading Products and Services. We have ambitious objectives and plans for 2026 and beyond.
What’s in it for you?
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds. Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work.
Location: United Kingdom
Time Type: Full time
Contract Type: Permanent
Business Operations Officer employer: Capita
Capita Pensions Solutions is an exceptional employer that prioritises employee well-being and professional growth. With a strong focus on operational excellence, the company offers a supportive work culture, comprehensive benefits including generous holiday allowances and family leave, and opportunities for continuous improvement and training. Working from home in the UK allows for flexibility while being part of a diverse and inclusive team dedicated to making a meaningful impact in the pensions consulting sector.
StudySmarter Expert Advice🤫
We think this is how you could land Business Operations Officer
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We think you need these skills to ace Business Operations Officer
Some tips for your application 🫡
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