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- Tasks: Lead business continuity efforts and ensure compliance with ISO22301 standards.
- Company: Join Capita Pensions Solutions, a leader in business resilience.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Make a real impact on business resilience and work with senior leadership.
- Qualifications: Experience in business continuity within financial services and strong stakeholder management skills.
- Other info: Dynamic environment with opportunities to influence and improve processes.
The predicted salary is between 36000 - 60000 £ per year.
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We are looking for a Business Continuity Manager to join Capita Pensions Solutions (CPS). In this stand-alone role you will ensure that the CPS Business Continuity Management System (BCMS) is sufficiently robust to deliver a consistent, effective, and compliant approach to manage business resilience in line with client contractual requirements and the International Business Continuity Management Standard ISO22301.
Key Responsibilities
- Develop BCMS objectives and monitor performance to ensure business continuity and incident management capability meets ISO22301 and Group Business Continuity Standard including development and maintenance of BC Plans, Business Impact Analysis, exercising/testing, awareness of roles/responsibilities and supplier assurance.
- Maintain a clear understanding of the ISO22301 Standard requirements through demonstrating a good understanding of linked processes and procedures and collaborate on a regular basis to support business areas and the Quality Team.
- Manage ISO22301 internal and external audits, close out of corrective/preventive actions addressing root cause, escalate issues and implement effective corrective action to prevent recurrence to ensure continued certification.
- Produce reports for stakeholder reporting at risk committee, regulated board and client level as required.
- Work with Group Resilience and other Capita divisions to support standards and C2 software development and maintenance.
- Provide Incident Management support and invocations, coordinate Incident Response Team and support functions (that may entail out of core business hours), facilitate responses, and produce post-incident reports for Key Stakeholder and SMF24 approval
- Support Bids & Acquisitions as required and provide key SME Business Continuity support for onboarding projects with capability to translate complex concepts/ requirements into practical effective recovery solutions and strategies.
Key Tasks
- Coordinate, provide technical support and coaching to Incident Response Team members using Continuity2 for BIA, BCP activities and colleague contact lists.
- Manage BC education & awareness activity across the CPSL business unit.
- Effectively manage the delivery of BC activities in line with the Assurance Calendar schedule.
- Liaise, communicate, and meet with all stakeholders across the CPSL business unit, Group functions, Suppliers/OSP\’s and Clients to ensure BC is adequately maintained.
- Support the CPSL business unit with incident management subject matter expertise as required and ensure timely escalation of incidents.
- Oversee the rectification of shortfalls and report on effectiveness of the solution and timeliness of progress to remedy.
- Maintaining Protiviti reporting to Group covering first line risk & controls.
- Provide resilience support to acquisitions, bids, disposals and assist the business where required.
- Share resilience and risk intelligence across the CPSL business unit and Group to promote resilience and good practice.
- Manage relationship and contract with recovery providers (Daisy Allvotec).
- Collaborate with support functions such as HSE, Facilities, IT and Information Security to assess controls for risk assessment and coordinate support for incident management purposes.
- Manage exceptions and waiver process for any BC activities that require postponing or cancellation; gain approval from CPSL RACC and Group Resilience, and track until closure date.
- Conduct third-party supplier and OSP due diligence to ensure service is resilient and that the BC solution is viable in line with expectations
- Provide sessions to improve performance across all levels of colleagues within the CPSL business unit and provide support to wider Capita Group to increase best practice learning opportunities.
What Are We Looking For
- Experience in a Business Continuity role in the financial services sector
- Strong stakeholder management skills and be able to work with and influence the senior leadership team
- Excellent understanding of Business Continuity activities/project plans/BAU activities including record management and disaster recovery scenario testing
- Demonstrate an active role in project meetings taking the lead for Business Continuity
- Able to evaluate, review, facilitate and implement process improvement initiatives and projects across the teams in a competent and consistent manner
- Design and provide training sessions and materials to improve performance across all levels of colleagues within Capita Pensions Solutions and provide support to the wider Capita Group to increase best practice learning opportunities.
- Demonstrate confidence in providing ideas and solution for Business Continuity management system material where changes impact
Seniority level
- Seniority levelMid-Senior level
Employment type
- Employment typeFull-time
Job function
- Job functionConsulting
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Business Continuity Manager employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Continuity Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Capita or have insights into the company. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for interviews by researching common questions for Business Continuity Managers. Think about how your experience aligns with the ISO22301 standards and be ready to share specific examples of your past successes.
✨Tip Number 3
Showcase your skills during the interview! Bring along any reports or presentations you've created that demonstrate your expertise in business continuity. Visual aids can really help you stand out.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can leave a lasting impression.
We think you need these skills to ace Business Continuity Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Continuity Manager role. Highlight your experience in business continuity, especially in the financial services sector, and showcase any relevant projects or initiatives you've led.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use specific examples from your past experiences that align with the key responsibilities mentioned in the job description.
Showcase Your Stakeholder Management Skills: Since strong stakeholder management is crucial for this role, be sure to include examples of how you've successfully worked with senior leadership teams and influenced decision-making in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Capita
✨Know Your ISO22301 Inside Out
Make sure you have a solid grasp of the ISO22301 Standard and its requirements. Familiarise yourself with how it relates to business continuity management and be ready to discuss specific examples of how you've applied these principles in your previous roles.
✨Showcase Your Stakeholder Management Skills
Prepare to talk about your experience in managing relationships with various stakeholders, especially senior leadership. Think of specific instances where you influenced decisions or improved collaboration across teams, as this will demonstrate your ability to navigate complex organisational structures.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Prepare examples of past incidents you've managed, detailing your approach to incident response and how you ensured business continuity during those times.
✨Demonstrate Your Training and Coaching Experience
Since the role involves educating colleagues on business continuity, be prepared to discuss any training sessions you've designed or delivered. Highlight your ability to translate complex concepts into practical solutions, showcasing your communication skills and commitment to continuous improvement.