At a Glance
- Tasks: Support local communities by visiting customers and explaining TV licence requirements.
- Company: Join a forward-thinking company with a focus on community support.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Other info: Great career development opportunities in an inclusive work environment.
- Why this job: Make a real difference in people's lives while enjoying independence and flexibility.
- Qualifications: Full UK driving licence and strong communication skills required.
The predicted salary is between 31650 - 31650 € per year.
Join us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
What’s in it for you?
- £31,650 annual salary
- Company car (for work and personal use) or £3,700 annual car allowance
- Mileage paid—including your daily commute from home
- Flexible 36.5‑hour working week, with the option of a four‑day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family‑friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon–Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle. You’ll begin and end each day from home, travelling locally across Brighton (to be considered for this role you must live in BN postcode areas) using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
- Full UK Driving Licence (Essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problem‑solving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the BN postcode area
- Schedule flexibility to work required evening and weekend hours
- Experience in customer‑facing roles is essential—your attitude, professionalism, and ability to communicate are what matter most.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Field Officer in Brighton employer: Capita
Join our team as a Field Officer in Brighton, where you'll enjoy a competitive salary of £31,650, a company car or generous car allowance, and a flexible working schedule that allows you to balance your personal life. We pride ourselves on fostering a supportive work culture with comprehensive training, diverse employee networks, and opportunities for professional growth, all while making a meaningful impact in local communities.
StudySmarter Expert Advice🤫
We think this is how you could land Field Officer in Brighton
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in being a Field Officer with us.
✨Tip Number 2
Practice your communication skills! As a Field Officer, you'll be engaging with customers from all walks of life, so being able to articulate your thoughts clearly is key. Try role-playing with a friend or family member.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the interview. Think of examples from past experiences where you had to think on your feet and resolve issues effectively—this will impress us!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to get your application and see how you fit into the Field Officer role. Plus, it shows you’re proactive and keen to join our team.
We think you need these skills to ace Field Officer in Brighton
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples that demonstrate your strong communication skills and problem-solving mindset—these are key for a Field Officer!
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping your sentences short and to the point. Use bullet points if necessary to break down your achievements and skills—it’ll make it easier for us to see why you’d be a great fit.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward—just click ‘Apply now’ and follow the prompts!
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Officer inside out. Familiarise yourself with TV licence requirements and the importance of clear communication. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves engaging with customers from various backgrounds, be prepared to share examples of your previous customer-facing experiences. Highlight how you've handled challenging situations and maintained professionalism—this will demonstrate your strong communication skills and problem-solving mindset.
✨Demonstrate Flexibility
The job requires a flexible schedule, so be ready to discuss how you can adapt to different working hours, including evenings and weekends. Share any past experiences where you've successfully managed your time and worked independently, as this will show you're a great fit for the role.
✨Tech Savvy is Key
As a Field Officer, you'll be using mobile technology to record visit outcomes. Brush up on your tech skills and be prepared to discuss your comfort level with apps and devices. If you have experience using similar technology, mention it during the interview to highlight your readiness for the role.
