At a Glance
- Tasks: Visit customers, explain TV licence requirements, and help them with solutions.
- Company: Join a supportive company dedicated to local communities.
- Benefits: £31,650 salary, company car or allowance, flexible hours, and generous holidays.
- Other info: Great career development opportunities in an inclusive environment.
- Why this job: Make a real difference in your community while enjoying flexibility and independence.
- Qualifications: Full UK driving licence and strong communication skills required.
The predicted salary is between 31650 - 31650 £ per year.
Join us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
What’s in it for you?
- £31,650 annual salary
- Company car (for work and personal use) or £3,700 annual car allowance
- Mileage paid—including your daily commute from home
- Flexible 36.5‑hour working week, with the option of a four‑day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family‑friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon–Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle. You’ll begin and end each day from home, travelling locally across Bradford (to be considered for this role you must live in BD postcode areas) using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
- Full UK Driving Licence (Essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problem‑solving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the BD postcode area
- Schedule flexibility to work required evening and weekend hours
Experience in customer‑facing roles is essential—your attitude, professionalism, and ability to communicate are what matter most.
What We Hope You’ll Do Next
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunity
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location: Bradford, United Kingdom
Time Type: Full time
Contract Type: Permanent
Field Visiting Officer in Bradford employer: Capita
Join us as a Field Visiting Officer in Bradford, where you'll enjoy a competitive salary of £31,650, a company car or generous car allowance, and a flexible working schedule that allows you to balance your personal life. Our supportive work culture prioritises employee wellbeing with benefits like a pension scheme, paid volunteering days, and access to diversity networks, ensuring you have the resources to thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Field Visiting Officer in Bradford
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in being a Field Visiting Officer. Plus, it’ll give you some great talking points!
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers from all walks of life, being able to articulate your thoughts clearly is key. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from past experiences where you had to think on your feet or handle tricky situations. This will demonstrate your ability to stay calm and professional under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to get your application and ensure you’re considered for the role. Plus, it shows you’re proactive and ready to take the next step in your career!
We think you need these skills to ace Field Visiting Officer in Bradford
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us your unique style and approach.
Tailor Your Application:Make sure to read the job description carefully and highlight your relevant skills and experiences. Show us how your background aligns with what we're looking for in a Field Visiting Officer!
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and avoid jargon. Make it easy for us to see why you’d be a great fit for the role without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Visiting Officer. Familiarise yourself with TV licence requirements and think about how you would explain these to customers. This will show that you're proactive and ready to engage with the community.
✨Show Off Your Communication Skills
Since this role involves interacting with various customers, practice your communication skills. Think of examples from past experiences where you've successfully engaged with people. Be prepared to demonstrate your ability to stay calm and professional in challenging situations.
✨Be Ready for Problem-Solving
Prepare to discuss how you would handle different customer scenarios. Think about potential problems you might face as a Field Visiting Officer and how you would resolve them. This will highlight your problem-solving mindset and good judgement.
✨Emphasise Your Independence
This role requires a lot of self-management, so be ready to talk about how you organise your time and work independently. Share examples of how you've successfully managed your own schedule in previous roles, especially if they involved customer-facing responsibilities.
