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For Companies At a Glance
- Tasks: Engage with customers to provide empathetic financial solutions and support.
- Company: Leading financial services company in Blackburn with a focus on customer care.
- Benefits: Competitive salary, 22 days annual leave, and private medical insurance.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in financial services and strong communication skills required.
- Other info: Join a supportive team with opportunities for personal and professional growth.
The predicted salary is between 24000 - 24000 £ per year.
A leading financial services company in Blackburn seeks Collections Advisors for a permanent role. The role involves engaging with customers who may be in financial difficulty, providing options and solutions for fair outcomes.
Responsibilities include:
- Handling customer inquiries
- Ensuring compliance with regulatory standards
- Maintaining accurate documentation
The ideal candidate will have:
- Experience in a financial services environment
- Strong communication skills
- A positive attitude towards customer service
Salary offered is £24,043.50 with various benefits including 22 days annual leave and private medical insurance.
Collections Advisor – Empathetic Financial Solutions Pro in Blackburn employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor – Empathetic Financial Solutions Pro in Blackburn
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for Collections Advisor roles. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Collections Advisors and practice your responses. Focus on showcasing your empathy and problem-solving skills, as these are key in helping customers navigate their financial difficulties.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Collections Advisor position. Plus, applying directly can sometimes give you a leg up over other candidates. So, what are you waiting for? Get your application in!
We think you need these skills to ace Collections Advisor – Empathetic Financial Solutions Pro in Blackburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in financial services and customer engagement. We want to see how your skills align with the role of a Collections Advisor, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers in financial difficulty. We love a good story, so share your experiences that demonstrate your empathetic approach.
Showcase Your Communication Skills: As a Collections Advisor, strong communication is key. In your application, highlight instances where you’ve effectively communicated with customers or resolved conflicts. We’re looking for candidates who can connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, make sure you understand the financial services industry and the specific challenges customers face. Brush up on common financial difficulties and the solutions your potential employer offers. This will show that you're not just interested in the role but also genuinely care about helping customers.
✨Show Empathy
As a Collections Advisor, empathy is key. Prepare examples from your past experiences where you've successfully handled sensitive situations with customers. Highlight how you listened to their concerns and provided tailored solutions. This will demonstrate your ability to connect with customers on a personal level.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying rather than just waiting for your turn to speak. Respond thoughtfully to their questions and ask clarifying questions if needed. This will showcase your communication skills and your commitment to understanding customer needs.
✨Be Ready for Compliance Questions
Since the role involves ensuring compliance with regulatory standards, be prepared to discuss your understanding of these regulations. Familiarise yourself with relevant laws and guidelines in the financial sector. Showing that you take compliance seriously will reassure the interviewer that you can handle the responsibilities of the role.
