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- Tasks: Visit homes to explain TV licence options and support customers with their needs.
- Company: Join Capita, a leader in consulting and digital services.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Why this job: Make a real difference in your community while enjoying a supportive work environment.
- Qualifications: Strong communication skills and a full UK driving licence are essential.
- Other info: Flexible shifts and excellent career growth opportunities await you.
The predicted salary is between 26000 - 36000 £ per year.
Join our team and play an active role in supporting communities. As a Field Officer, you’ll help customers understand TV licence requirements and guide them toward solutions that fit their needs—all while enjoying great rewards and flexible work.
- Salary: £31,650 annual salary
- Benefits: Company car (with personal use), mileage paid—including commute from home each day, flexible 36.5-hour week (potential for four-day schedule), generous holiday allowance—plus option for extra leave, pension, life assurance, paid volunteering day, family-friendly policies, safe working measures, which include Body Worn Videos and a dedicated lone worker support system, discounts and wellbeing support, diversity networks & financial wellbeing tools
Work Schedule Requirements: To best serve our customers, Field Officers work 12 of the 36.5 hours per week between 4pm and 9pm (Monday to Friday) or at any time over the weekend. This flexible shift pattern lets you choose what suits your lifestyle, while supporting customers when they need us most.
Home-Based: You’ll start and end each day from home, visiting properties around Belfast (ideally living in BT1-BT18 postcodes).
Core Responsibilities: Visit addresses with no TV licence, explain options, manage payment plans, record details, and occasionally attend court. You’ll be supported by a network of colleagues and given all equipment required.
If you’re a strong communicator, mobile, hold a full UK driving licence, and want to make a difference to local communities—this role offers security, growth and a supportive environment. Experience in customer facing roles would be preferred but not essential.
What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you.
Television Licence Field Officer – Belfast Area employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Television Licence Field Officer – Belfast Area
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Capita and their values. This will help you connect your own experiences to what they’re looking for in a Television Licence Field Officer.
✨Tip Number 2
Practice your communication skills! As a Field Officer, you'll need to explain TV licence requirements clearly. Try role-playing with a friend or family member to get comfortable with the key points you want to cover.
✨Tip Number 3
Be ready to share examples! Think of times when you've helped customers or solved problems. These stories will show how you can make a difference in local communities, which is a big part of the job.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets to the right people. Plus, it shows you're serious about joining our team and making an impact in Belfast.
We think you need these skills to ace Television Licence Field Officer – Belfast Area
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to customise your application for the Television Licence Field Officer role. Highlight any relevant experience or skills that align with the job description, especially your communication skills and customer service experience.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using clear language and keeping your points concise. This helps us quickly see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, make sure you understand the role of a Television Licence Field Officer. Familiarise yourself with TV licence requirements and how they impact customers. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Communication Skills
As a Field Officer, strong communication is key. Prepare examples from your past experiences where you've effectively communicated with customers or resolved conflicts. This will demonstrate your ability to engage with the community and handle various situations.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would approach a situation where a customer is resistant to understanding their TV licence obligations. Practising these scenarios can help you articulate your thought process and problem-solving skills.
✨Highlight Your Flexibility
Since the role involves flexible working hours, be prepared to discuss your availability and willingness to adapt to different schedules. Emphasise your ability to manage your time effectively while balancing work and personal commitments.
