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- Tasks: Engage with claimants, schedule appointments, and ensure excellent customer service.
- Company: Join Capita, a leading consulting and digital services business.
- Benefits: Enjoy competitive salary, generous holiday, and flexible working options.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and previous admin experience required.
- Other info: Diverse workplace with opportunities for growth and community involvement.
The predicted salary is between 21000 - 28000 £ per year.
As a Scheduling and Special Benefits Administrator you will work as a member of a busy Admin Scheduling team responsible for a multitude of tasks including:
- Speaking to claimants on inbound and outbound calls
- Scheduling telephone and face-to-face appointments
- Liaising with local and regional MCA offices and HCP staff
This role is based in Northern Ireland. You will be required to attend training in the Belfast office. After training, there will be opportunities/flexibility to work from home. Working hours - Monday - Friday 8:30am - 5pm.
What you’ll be doing:
- Speaking to claimants on inbound and outbound calls
- Scheduling Telephone and Face-to-face assessments
- Facilitating cancellations
- Liaising with MCAs
- Delivering an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion
- To accurately capture data and enter it on to the relevant systems
What we’re looking for:
- Excellent interpersonal and organisational skills
- Highly effective verbal and written communication skills, including a high standard of vocabulary & grammar
- Telephone and computer literate
- Ability to demonstrate empathy and ownership of customer problems, inspiring customer confidence
- Previous demonstrable experience in an administrative and organisational role, preferably in an office environment
- Experience of dealing with multiple business departments
- Experience of working to tight deadlines
- Competent in using Microsoft suites to include Word, Excel, PowerPoint, Outlook etc.
About WCA:
The Work Capability Assessment (WCA) was designed to assess what people can do, not what they cannot, and to support more disabled people and people with health conditions to find work or to move closer to the labour market.
Annual salary of £24,900
- 25 days’ holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Access to the Headspace app for you and up to 5 family or friends
Unlock Your Potential with Capita:
At Capita, your career can take you wherever your ambition leads. You’ll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose.
Customer first, always. Fearless innovation. Achieve together. Everyone is valued.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities:
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team.
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
Scheduling and Special Benefits Administrator in Belfast employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling and Special Benefits Administrator in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Capita and their values. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions related to scheduling and customer service to boost your confidence.
✨Tip Number 3
Show off your skills! During the interview, highlight your organisational and communication skills. Share specific examples from your past experiences that demonstrate how you've excelled in similar roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Scheduling and Special Benefits Administrator in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Scheduling and Special Benefits Administrator. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with claimants, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear language and proper grammar in your application to showcase your abilities.
Highlight Relevant Experience: If you've got previous experience in administrative roles or dealing with customer service, make sure to mention it! We love seeing how your background can contribute to delivering an excellent customer experience.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Capita
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Scheduling and Special Benefits Administrator. Familiarise yourself with the tasks mentioned in the job description, like handling inbound and outbound calls and scheduling appointments. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of communication, both verbal and written, practice articulating your thoughts clearly. You might want to rehearse common interview questions or even role-play scenarios where you have to handle customer complaints. This will not only boost your confidence but also demonstrate your interpersonal skills during the interview.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your time and stay organised, especially when dealing with multiple tasks. Think of examples from your past experiences where you successfully juggled various responsibilities or met tight deadlines. This will highlight your ability to thrive in a busy admin environment.
✨Demonstrate Empathy and Customer Focus
In this role, delivering an excellent customer experience is key. Be ready to share examples of how you've shown empathy in previous roles or how you've resolved customer issues effectively. This will illustrate your commitment to providing a 'right first-time' service, which is crucial for the position.