At a Glance
- Tasks: Monitor and resolve network incidents in a fast-paced, 24/7 environment.
- Company: Join Capita, a leader in consulting and digital services.
- Benefits: Earn up to £32,000 plus a 30% shift allowance and extensive training.
- Other info: Enjoy career progression, diverse projects, and a supportive team culture.
- Why this job: Make a real impact while developing your career in technology operations.
- Qualifications: Experience in networking and troubleshooting; certifications are a plus.
The predicted salary is between 32000 - 32000 £ per year.
We are seeking a Network Operations Centre (NOC) Engineer to join our 24/7 Technology Operations Command Centre operation based at Hill View House, Newtownabbey. This is a hands-on, shift-based role operating in a fast-paced, high-visibility environment, responsible for the monitoring, diagnosis, and resolution of network incidents across a diverse, mission-critical customer estate.
Working Pattern:
- 24/7 shift-based role (days and nights)
- Typical pattern: 4 on / 4 off
- Day shifts: 07:00-19:00
- Night shifts: 19:00-07:00
What we are looking for:
- Practical experience in troubleshooting across routing and switching technologies.
- Experience working as a Network Engineer in an enterprise or service provider environment is desirable.
- Ideally an understanding of networking fundamentals including TCP/IP, DNS, LAN/WAN, VLANs, and routing protocols (e.g. BGP, OSPF).
- Desirable to have experience supporting multi-vendor environments (e.g. Cisco, Juniper, Palo Alto, AWS).
- Familiarity with monitoring, alerting, and ticketing systems (e.g. SolarWinds, ServiceNow, BMC Remedy).
- Excellent problem-solving and analytical skills.
- Ability to remain calm and methodical during high-severity incidents.
- Highly organised, with strong attention to detail and documentation standards.
- Team-oriented, with the confidence to take ownership of incidents and decisions.
Qualifications:
- CCNA or equivalent networking certification is desirable but not essential (CCNP, JNCIA advantageous).
- Eligible to obtain Security Clearance.
Based onsite within our brand new Technology Operations Command Centre, you will play a key role in ensuring the stability, performance, and availability of complex network and systems environments, working closely with internal engineering teams and third-party suppliers.
What you'll be doing:
- Proactively monitor network performance, capacity, and availability using enterprise monitoring tools (e.g. SolarWinds, PRTG, Juniper MIST).
- Diagnose, troubleshoot, and resolve network faults across LAN, WAN, SDWAN and telecoms services while minimising service impact.
- Log, manage, and progress incidents and service requests through the full lifecycle, maintaining accurate updates and detailed documentation.
- Work within defined Service Level Agreements (SLAs) to ensure timely resolution and high first-time fix rates.
- Perform routine network health checks and preventative maintenance activities, deploying patches, firmware updates, and minor configuration changes as required.
- Produce clear incident reports, shift handovers, and technical documentation.
- Escalate complex or unresolved issues to senior engineers or external vendors where appropriate.
- Communicate clearly and professionally with customers, suppliers, and internal stakeholders, remaining calm under pressure.
What's in it for you?
- A salary of up to £32,000 per annum along with an attractive 30% shift allowance.
- Extensive training opportunities to support technical and professional development.
- Opportunities for career progression within Network Engineering and Technology Operations.
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
- Free onsite parking.
- Company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks.
- Volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career.
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose.
Network Operations Centre Engineer TLNT1_NI in Belfast employer: Capita
Capita is an exceptional employer, offering a dynamic work environment at our state-of-the-art Technology Operations Command Centre in Newtownabbey. With a strong focus on employee development, we provide extensive training opportunities, career progression paths, and a supportive culture that values creativity and inclusion. Enjoy competitive salaries, generous benefits including a 30% shift allowance, and the chance to make a meaningful impact across various sectors while working alongside a collaborative team of professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Network Operations Centre Engineer TLNT1_NI in Belfast
✨Tip Number 1
Get familiar with the tools! Since you'll be working with monitoring systems like SolarWinds and ServiceNow, make sure you know how to navigate these platforms. A little practice can go a long way in impressing your future employers.
✨Tip Number 2
Network, network, network! Connect with professionals in the industry through LinkedIn or local meetups. You never know who might have a lead on a job or can give you insider tips about the company you're eyeing.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your troubleshooting skills and be ready to discuss real-life scenarios where you've resolved network issues. Show them you can stay calm under pressure!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Capita.
We think you need these skills to ace Network Operations Centre Engineer TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the NOC Engineer role. Highlight your practical experience in troubleshooting and any relevant networking technologies you've worked with. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled network incidents in the past. We love seeing candidates who can stay calm under pressure and think methodically during high-severity situations.
Be Clear and Concise:When writing your cover letter or application, keep it clear and to the point. Use straightforward language to explain your experience and why you're a great fit for our team. We appreciate clarity and attention to detail!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capita
✨Know Your Networking Fundamentals
Brush up on your understanding of TCP/IP, DNS, LAN/WAN, VLANs, and routing protocols like BGP and OSPF. Being able to discuss these concepts confidently will show that you have the foundational knowledge needed for the role.
✨Familiarise Yourself with Monitoring Tools
Get hands-on experience with tools like SolarWinds, ServiceNow, or BMC Remedy. If you can demonstrate familiarity with these systems during your interview, it’ll highlight your readiness to hit the ground running in a fast-paced environment.
✨Prepare for High-Pressure Scenarios
Think about past experiences where you had to troubleshoot under pressure. Be ready to share specific examples that showcase your problem-solving skills and ability to remain calm during high-severity incidents.
✨Showcase Your Team Spirit
This role requires collaboration with various teams and stakeholders. Prepare to discuss how you've worked effectively in teams before, and be ready to explain how you take ownership of incidents while still valuing team input.
