Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage high-priority incidents and ensure timely resolution while coordinating communication.
- Company: Join Capita, a leading outsourcer with a collaborative and inclusive culture.
- Benefits: Career progression, matched pension, generous parental leave, and volunteering opportunities.
- Why this job: Make a real impact by resolving critical incidents and improving processes.
- Qualifications: Experience in incident management and knowledge of relevant tools required.
- Other info: Dynamic team environment with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
Strengthen our Team as our Major Incident Manager. Based in Belfast (onsite). The Major Incident Manager will be reporting operationally to the Senior Major Incident Manager and on a day-to-day basis, working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of information flow between Service Delivery Managers and Recovery.
In addition, you will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process and service improvements across the team.
What we are looking for:
- Previous experience in high-priority incident management in a multi-client or shared service environment
- Knowledge of Remedy or similar tools and the Incident Management process
- Ability and willingness to work as part of an On-Call ROTA (weekly shifts starting as early as 7:30am and as late as 11am)
- Willing to undergo SC clearance check if successful
What you will be doing:
- Managing high-priority incidents through to closure
- Verify Priority and reallocate as necessary
- Determine incident severity
- Ensure appropriate and timely progression through to resolution
- Coordination and communication throughout the incident life cycle
- Facilitate conference calls where necessary
- Escalate where appropriate
- Verification of resolution details
- Production of Management Incident Information
- Manage the progression and closure of other lower priority incidents
- Conduct incident reviews with lines of service within agreed timescales
About Capita:
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly.
What’s in it for you?
- Opportunity to progress your career
- Company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- Volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career
Major Incident Manager in Belfast employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager in Belfast
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Capita on LinkedIn. A friendly chat can give us insider info about the Major Incident Manager role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your incident management skills. We should be ready to discuss real-life scenarios where we’ve managed high-priority incidents, showcasing our problem-solving abilities.
✨Tip Number 3
Showcase our communication skills! During interviews, emphasise how we’ve effectively coordinated with teams in past roles. Remember, as a Major Incident Manager, clear communication is key to resolving issues swiftly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in joining the Capita team.
We think you need these skills to ace Major Incident Manager in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Major Incident Manager role. Highlight your previous experience in high-priority incident management and any relevant tools like Remedy. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've managed incidents in the past and how you can contribute to our success at Capita.
Showcase Your Communication Skills: As a Major Incident Manager, communication is key. In your application, demonstrate your ability to coordinate and communicate effectively. We love seeing candidates who can convey complex information clearly and concisely!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Capita!
How to prepare for a job interview at Capita
✨Know Your Incident Management Process
Make sure you’re well-versed in the Major Incident Management Process. Brush up on how to manage high-priority incidents and be ready to discuss your previous experiences in similar roles. This will show that you understand the core responsibilities of the Major Incident Manager.
✨Familiarise Yourself with Tools
Get to grips with tools like Remedy or any similar incident management software. If you’ve used these tools before, be prepared to share specific examples of how you’ve leveraged them to resolve incidents efficiently. This will demonstrate your technical competence.
✨Prepare for Scenario Questions
Expect scenario-based questions where you’ll need to demonstrate your problem-solving skills. Think of a few high-severity incidents you’ve managed in the past and be ready to explain your approach, the challenges faced, and the outcomes achieved.
✨Show Your Team Spirit
As this role involves working closely with a team, highlight your ability to collaborate effectively. Share examples of how you’ve worked as part of a team in high-pressure situations, and emphasise your communication skills, especially during incident escalations.
