BBC Audience Services Customer Engagement Specialist

BBC Audience Services Customer Engagement Specialist page is loaded## BBC Audience Services Customer Engagement Specialistremote type: Hybrydowylocations: Belfasttime type: Zatrudnienie w pełnym wymiarze godzinposted on: Opublikowano dzisiajtime left to apply: Data zakończenia: 21 września 2025 (można jeszcze aplikować przez 16 dni/dzień)job requisition id: 10113949Responsible for delivering world class audience engagement experiences and customer service. Responsible for working as part of a performance orientated team, focusing on offering exceptional and efficient customer service, support and information to BBC viewers and listeners.**Job title:**BBC Audience Services Customer Engagement Specialist**Job Description:*** Engage with Audience Members in a friendly, professional and helpful manner.* Answer real time queries and complaints across a variety of inbound channels i.e. phone, webchat and social media.* Provide written responses to audience contacts via the appropriate channel i.e. email or social media* Quickly and accurately source information to respond to contacts and accurately record detail of each contact received under the required categorisation for each service.* Meet or exceed quality and productivity goals working with both individual targets and as a team.* Effectively use all the tools available including in house logging systems and information databases, Microsoft Office tools and the Internet.* Communicate and share information in a proactive and productive manner with the audience and team mates.* Ensure editorial content is compliant with BBC standards and guidelines.* Proactively contribute to Team meetings, BBCAS Staff Action Forums, Operational changes.* Actively play your part in helping BBC Audience Services attaining the required Customer Satisfaction metrics/scores as carried out by ICM independent surveys or BBC Quality Audits.* To define your career path working with your development manager and training team, growing your knowledge and learning new skills and channels within the business.* Maintain a strong media and current affairs knowledge.* Flexible, willingness and ability approaching day-to-day work tasks and working hours, to meet the changing needs of the service.* Read, understand and comply with the BBC Audience Services’ information security policies; and use business information systems for authorised purposes only. All personnel are also required to report any actual or suspected security incidents in a timely manner.* Uphold the Capita and BBC values on a business and personal level**Location:**Belfast,Zjednoczone Królestwo**Time Type:**Zatrudnienie w pełnym wymiarze godzin**Contract Type:**Stały**Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We\’re driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We\’re committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.** #J-18808-Ljbffr