At a Glance
- Tasks: Be the friendly face of our medical centre, managing appointments and ensuring a welcoming environment.
- Company: Join Capita HAAS, a supportive workplace that values diversity and inclusion.
- Benefits: Enjoy a competitive salary, generous holiday, and paid volunteer days.
- Other info: Opportunities for training and career development in a dynamic environment.
- Why this job: Make a difference by helping visitors and staff in a vital healthcare setting.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 26227 - 26227 £ per year.
Location: Armagh, United Kingdom
Type: Full time, Permanent
Position Overview: Receptionist – working Monday to Friday on a shift pattern of 08:30‑17:00 or 07:30‑15:30 / 09:00‑17:00. The role is the first and last point of contact for all visitors and staff at Capita HAAS. Approximately 70% of the time is spent greeting people; the remainder involves documentation, appointment scheduling, supplies, facility and safety management and system maintenance.
Key Responsibilities:- Meet and greet visitors in a warm and friendly manner.
- Manage daily appointments using CRM/PRS and re‑schedule as required.
- Open and lock the venue; ensure security procedures are followed.
- Identify and validate all attendees; direct claimants to appropriate areas.
- Maintain and update CRM/PRS systems; create, complete and upload documents to CASPER.
- Keep office supplies inventory up to date.
- Maintain the venue to a professional standard.
- Provide relevant information to claimants and staff, including guidance on local transport.
- Attend training and development courses and contribute to strategic management and business development.
- Experience as a receptionist and customer‑service role in a front‑office environment.
- Strong planning, organisational and time‑management skills.
- IT literacy – MS Teams, Word, Outlook and CRM systems.
- Experience of conflict resolution and de‑escalation techniques.
- Strong communication skills (verbal and written).
- Friendly, polite, approachable and attentive disposition.
- Ability to work independently without supervision.
- £26,227.50 annual salary.
- 25 days holiday (rising to 27) with the option to buy extra leave.
- Paid day out to volunteer for charity partners.
- Auto‑enrolment pension, life assurance and cycle2work scheme.
- Full‑time paid leave: 15 weeks maternity, adoption and shared parental leave; two weeks paternity pay.
- Access to Employee Network Groups and the Headspace app for staff and up to five family or friends.
Capita is an equal opportunity and Disability Confident employer. We welcome applicants from all backgrounds, including Black, Asian and other ethnic minorities. Contact reasonableadjustments@capita.com for adjustments during the recruitment process.
Medical Centre Administrator in Armagh employer: Capita
Capita HAAS is an exceptional employer located in Armagh, offering a supportive and inclusive work environment for its Medical Centre Administrators. With a focus on employee growth, the company provides extensive training opportunities, generous holiday allowances, and a commitment to work-life balance, ensuring that staff feel valued and empowered. Additionally, the chance to engage in community volunteering and access to wellness resources like the Headspace app further enhance the rewarding experience of working here.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Centre Administrator in Armagh
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Capita.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Capita.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Capita, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Centre Administrator in Armagh
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Capita.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Capita.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Capita. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Capita. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Capita
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Capita’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
