At a Glance
- Tasks: Visit customers, explain TV licence requirements, and help them take the next steps.
- Company: Join Capita, a leading consulting and digital services business.
- Benefits: £31,650 salary, company car, flexible hours, and generous holiday allowance.
- Other info: Inclusive workplace with excellent career development opportunities.
- Why this job: Make a real difference in local communities while enjoying independence and flexibility.
- Qualifications: Full UK driving licence and strong communication skills required.
The predicted salary is between 31650 - 31650 £ per year.
Join us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
What’s in it for you?
- £31,650 annual salary
- Company car (for work and personal use)
- Mileage paid—including your daily commute from home
- Flexible 36.5‐hour working week, with the option of a four‐day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family‐friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon–Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle. You’ll begin and end each day from home, travelling locally across Armagh (to be considered for this role you must live in BT31, BT33-35, BT60-65 postcode areas) using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
- Full UK Driving Licence (Essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problem‐solving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the BT31, BT33-35, BT60-65 postcode area
- Schedule flexibility to work required evening and weekend hours
Experience in customer‐facing roles is essential—your attitude, professionalism, and ability to communicate are what matter most.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
Field Enforcement Officer in Armagh employer: Capita
Capita is an excellent employer for Field Enforcement Officers, offering a competitive salary of £31,650 along with a company car for both work and personal use. With a flexible working schedule, generous holiday allowance, and a strong commitment to employee wellbeing and development, you will thrive in a supportive environment that values your contributions while allowing you to engage meaningfully with local communities in Armagh.
StudySmarter Expert Advice🤫
We think this is how you could land Field Enforcement Officer in Armagh
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a Field Officer.
✨Tip Number 2
Practice your communication skills! As a Field Officer, you'll be engaging with customers from all walks of life. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from past experiences where you had to think on your feet or handle difficult situations. This will demonstrate your ability to stay calm and professional.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to get your application and ensure you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
We think you need these skills to ace Field Enforcement Officer in Armagh
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your experiences and what makes you passionate about this role.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the Field Officer role. Use keywords from the job description to show us you understand what we're looking for.
Show Off Your Communication Skills:Since strong communication is key for this position, demonstrate your ability to convey information clearly in your application. Whether it’s through your writing style or examples of past interactions, make it count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Officer. Familiarise yourself with TV licence requirements and the importance of clear communication with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples from your past experiences where you've successfully engaged with customers. Think about how you handled difficult situations and what strategies you used to remain calm and professional.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss scenarios where you've had to think on your feet. The interviewer may ask you how you'd handle specific customer situations, so practice articulating your thought process and decision-making skills clearly.
✨Emphasise Flexibility and Independence
This role requires a flexible schedule and the ability to work independently. Share examples of how you've managed your time effectively in previous jobs and how you adapt to changing circumstances. Highlight your readiness to travel locally and your comfort with using technology.
