At a Glance
- Tasks: Manage and resolve incidents while supporting applications in Microsoft Azure.
- Company: Join a diverse team at a leading tech company with a hybrid work model.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Other info: Inclusive workplace committed to diversity and personal development.
- Why this job: Be part of a team that values innovation and customer satisfaction.
- Qualifications: Experience with Azure, SQL, and scripting is essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hybrid – Home-based with Coventry office (Tower Court, CV6 5NX) – Permanent
Key Responsibilities
- Manage and resolve incidents and service requests within agreed SLAs and KPIs
- Support and maintain applications hosted in Microsoft Azure
- Investigate system and data issues through analysis and problem‑solving techniques
- Collaborate with internal teams and third parties to resolve issues effectively
- Maintain accurate and up‑to‑date documentation and share knowledge across the team
- Monitor system performance to ensure uptime and service reliability targets are met
- Follow established processes and contribute to continuous improvement
- Participate in an on‑call rota and carry out out‑of‑hours changes when required
Essential Skills & Experience
- Experience supporting applications in Microsoft Azure
- Knowledge of cloud technologies, including Azure and/or AKS
- Strong SQL skills (Microsoft SQL Server)
- Experience supporting SQL‑based applications
- Scripting experience using PowerShell and/or Bash
Desirable Skills
- SFTP, Kubernetes, containers, pods, and microservices
- Kusto Query Language (KQL)
- XML and SOAP
- Advanced Excel skills
- Linux systems, Oracle PL/SQL and Oracle databases
Soft Skills
- Organised with good attention to detail
- Able to manage multiple tasks and priorities
- Communicates clearly with a range of stakeholders
- Works collaboratively and supports team outcomes
- Takes ownership and follows through on issues
Values Alignment
- Customer First – You prioritise delivering reliable, high‑quality support that meets customer and user needs.
- Fearless Innovation – You look for opportunities to improve systems, processes, and ways of working.
- Achieve Together – You collaborate with colleagues, partners, and stakeholders to deliver shared outcomes.
- Everyone is Valued – You contribute to an inclusive environment where different perspectives are respected and encouraged.
Equal Opportunity
We are committed to building a workforce that reflects the diversity of the communities we serve. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds. We are an equal opportunity and Disability Confident employer, recruiting and developing people based on merit and passion. We provide an inclusive, barrier‑free recruitment process and working environment for everyone.
If you need the job description or application form in an alternative format, or if you would like to discuss other changes or support you might need, please email reasonableadjustments@capita.com.
Application Support Analyst employer: Capita
As an Application Support Analyst at our Coventry office, you will thrive in a hybrid work environment that promotes flexibility and work-life balance. We pride ourselves on fostering a collaborative culture where innovation is encouraged, and your contributions are valued, providing ample opportunities for professional growth and development. Join us to be part of a diverse team committed to delivering exceptional service while enjoying the benefits of a supportive and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to application support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a GitHub repository where you can demonstrate your SQL, PowerShell, and Azure expertise. This gives potential employers a tangible look at what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Microsoft Azure and SQL. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant achievements!
Show Off Your Problem-Solving Skills:As an Application Support Analyst, you'll need to tackle issues head-on. Use your application to share specific examples of how you've resolved incidents or improved processes in the past. We love a good story about overcoming challenges!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point without fluff.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and you’ll be part of our inclusive recruitment process right from the start!
How to prepare for a job interview at Capita
✨Know Your Azure Inside Out
Make sure you brush up on your knowledge of Microsoft Azure and its services. Be ready to discuss how you've supported applications in Azure before, and think of specific examples where you've resolved incidents or improved processes.
✨Show Off Your SQL Skills
Prepare to demonstrate your SQL prowess. You might be asked to solve a problem using SQL queries, so practice writing queries that could help troubleshoot common issues. Bring examples of how you've used SQL to support applications in the past.
✨Be Ready for Problem-Solving Scenarios
Expect to tackle some hypothetical scenarios during the interview. Think about how you would approach investigating system and data issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills.
✨Emphasise Team Collaboration
Since this role involves working with various teams and stakeholders, highlight your collaborative experiences. Share examples of how you've worked with others to resolve issues or improve service delivery, and show that you value diverse perspectives.
