Administrator

As a Military Service Check Administrator, you will play a key role in supporting the verification process for candidates who have previously served in the Armed Forces. This is a vital position ensuring accurate checks and smooth progression for applicants rejoining the Army.

You will join an established team and contribute to maintaining high standards of compliance and stakeholder engagement throughout the recruitment process.

• Full-time, fixed term role (12 months): 37.5 hours per week, Monday to Friday
• Hybrid working: split between home and our Upavon, Wiltshire office
• Initial training: first 4 weeks based on-site in Upavon, Monday to Thursday
• Induction: you will also be required to attend an in-person, 1.5 day, induction at our offices in Bovington

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

What you’ll be doing:

• Reviewing applications from individuals with prior military service, ensuring accuracy and completeness of records
• Checking information across multiple platforms, including JPA (Joint Personnel Administration) and other verification systems
• Liaising with a wide range of stakeholders, including internal Capita teams and senior military personnel such as Captains and Majors
• Handling queries confidently and professionally, often in challenging situations
• Maintaining accurate records and updating systems, including Excel spreadsheets
• Supporting continuous improvement by sharing ideas and identifying process enhancements.

What we’re looking for:

Essential

• IT literate, with strong skills in Microsoft Excel, Word and Outlook.
• Ability to navigate complex systems
• Attention to detail and accuracy when reviewing sensitive information.
• Excellent communication skills and confidence when engaging with stakeholders at all levels.
• Resilient under pressure and committed to delivering a high standard of service.
• A proactive mindset with a willingness to contribute to process improvements.

Desirable

• Experience with JPA or similar platforms
• Knowledge of military policies or prior service experience
• Competent in using Excel formulas for data analysis and reporting

About Recruiting Partnering Project (RPP):

At Capita Recruiting Partnering Project, we’re transforming the British Army’s recruitment service. Our team are constantly improving the entire recruitment and selection process for both the Regular Army and the Reserves. Our mission is to make joining the Army a less daunting and more transparent experience.

Please visit the below link for further information;

• Offering a salary of £24,043.50
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team.