At a Glance
- Tasks: Lead a team to manage major incidents and ensure swift resolutions.
- Company: Capita, a forward-thinking company focused on customer satisfaction and innovation.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Join a values-driven team with opportunities for growth and SC clearance eligibility.
- Why this job: Make a real impact by improving incident response in a dynamic command hub.
- Qualifications: Extensive experience in incident management and strong leadership skills.
The predicted salary is between 60000 - 75000 € per year.
Office based - Belfast - new command hub (with on-call requirements) Permanent. As part of our investment in technology operations, we're establishing the Command Hub in Belfast to strengthen how we coordinate, govern and continuously improve incident response. We're looking for a highly experienced Senior Major Incident Manager to lead a team responsible for maintaining a robust, efficient and well governed 24x7 incident management capability, ensuring effective coordination when incidents occur and driving continuous improvement across the organisation. You will act as an escalation point for complex or time-critical major incidents, support team members during high-severity events, and ensure service delivery meets expectations. Successful candidates must be eligible for SC clearance.
What You'll Be Doing
- Leading and supporting the Major Incident Management team.
- Ensuring all incidents progress through to resolution within SLAs.
- Managing escalations when required.
- Delivering executive summaries during P1 incidents.
- Producing weekly and monthly MI reporting.
- Updating and maintaining process documentation.
Senior Major Incident Manager employer: Capita Shared Services
Capita is an exceptional employer that prioritises employee growth and innovation, particularly within our new Command Hub in Belfast. We foster a collaborative work culture where every team member is valued, offering robust training and development opportunities to enhance your skills in incident management. With a commitment to excellence and a focus on continuous improvement, joining us means being part of a dynamic team dedicated to delivering outstanding service while enjoying the benefits of a supportive and forward-thinking workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Major Incident Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Capita or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to major incident management. Think about how you’d handle high-severity incidents and be ready to share examples from your past experiences that showcase your skills.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight your experience in leading teams through complex incidents. Talk about how you’ve driven continuous improvement and ensured service delivery meets expectations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Capita.
We think you need these skills to ace Senior Major Incident Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Major Incident Manager role. Highlight your experience in incident management and any relevant achievements that align with our values at StudySmarter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've led teams through major incidents and improved processes in your previous roles.
Showcase Your Leadership Skills:As a Senior Major Incident Manager, leadership is key. Use your application to demonstrate how you've successfully managed teams and handled high-pressure situations in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Capita Shared Services
✨Know Your Incident Management Inside Out
Make sure you brush up on your incident management knowledge. Understand the key processes, SLAs, and how to handle escalations effectively. Be ready to discuss specific examples from your past experiences where you successfully managed major incidents.
✨Showcase Your Leadership Skills
As a Senior Major Incident Manager, you'll be leading a team. Prepare to share instances where you've led teams through high-pressure situations. Highlight your ability to support team members during critical events and how you foster collaboration to achieve results.
✨Demonstrate Continuous Improvement Mindset
Capita values innovation and improvement. Think of ways you've driven continuous improvement in your previous roles. Be prepared to discuss how you can implement these strategies in the new Command Hub to enhance incident response capabilities.
✨Align with Company Values
Familiarise yourself with Capita's values: Customer First, Fearless Innovation, Achieve Together, and Everyone is Valued. During the interview, weave these values into your responses to show that you're not just a fit for the role, but also for the company culture.
