At a Glance
- Tasks: Lead major incidents from start to finish, ensuring swift recovery and resolution.
- Company: Join a dynamic team at our new Tech Ops Command Centre in Belfast.
- Benefits: Competitive salary, collaborative environment, and opportunities for professional growth.
- Other info: Shape the future of our Command Centre with a passionate team.
- Why this job: Be at the forefront of real-time action and make a significant impact.
- Qualifications: Strong communication skills and ability to manage high-pressure situations.
The predicted salary is between 50000 - 60000 £ per year.
Office based - Belfast
Be at the heart of real time action. Come and join the team. We've just launched our brand new Tech Ops Command Centre in Belfast at our Hillview House office, and we're growing a high impact team of Major Incident Managers who thrive in fast paced, high visibility environments. This isn't a role you can do from the sidelines, being on-site means you're fully immersed in live service activity, surrounded by the people and insight you need to make rapid, informed decisions that protect critical services.
Customer first, always
Fearless innovation
Achieve together
Everyone is valued. You'll join a newly forming, collaborative team where you'll play a vital role in shaping how our Command Centre operates and evolves.
Eligibility to undergo SC Clearance
What you'll be doing
- You'll be the driving force behind the end-to-end management of our highest-priority incidents.
- Taking full ownership of major incidents from start to finish.
- Determining severity, verifying priority, and reallocating where needed.
- Ensuring timely progression through to recovery and resolution.
- Acting as the central communication point across Service Delivery, technical teams, and leadership.
- Facilitating incident bridges and conference calls.
- Keeping stakeholders informed with clear, accurate, real-time updates.
Major Incident Manager in Newtownabbey employer: Capita Shared Services
Join a dynamic and innovative team at our newly established Tech Ops Command Centre in Belfast, where you'll be at the forefront of managing critical incidents in a fast-paced environment. We prioritise a customer-first approach and foster a culture of collaboration and fearless innovation, ensuring every team member is valued and has opportunities for professional growth. With on-site engagement, you'll have the unique advantage of being immersed in live service activities, making impactful decisions that drive our success.
StudySmarter Expert Advice🤫
We think this is how you could land Major Incident Manager in Newtownabbey
✨Tip Number 1
Get to know the company culture before you step in. Research their values and mission, especially around customer service and innovation. This will help you tailor your approach during interviews and show that you're a great fit for their team.
✨Tip Number 2
Practice your incident management scenarios! Think about how you'd handle major incidents and be ready to discuss your thought process. This shows you’re proactive and can think on your feet, which is crucial for a Major Incident Manager.
✨Tip Number 3
Network with current employees or others in the industry. Use platforms like LinkedIn to connect and ask about their experiences. This insider info can give you an edge and help you understand what they value in a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at the Tech Ops Command Centre.
We think you need these skills to ace Major Incident Manager in Newtownabbey
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Major Incident Manager role shine through. We want to see that you’re excited about being at the heart of real-time action and how you can contribute to our high-impact team.
Tailor Your CV:Make sure your CV is tailored to highlight your experience in managing incidents and working in fast-paced environments. We love seeing specific examples of how you've taken ownership of major incidents and driven them to resolution.
Be Clear and Concise:In your written application, clarity is key! Use straightforward language to describe your skills and experiences. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our collaborative team at the Tech Ops Command Centre.
How to prepare for a job interview at Capita Shared Services
✨Know Your Incidents
Familiarise yourself with common major incidents and their management processes. Be ready to discuss how you would handle specific scenarios, showcasing your problem-solving skills and ability to think on your feet.
✨Communication is Key
As a Major Incident Manager, you'll be the central communication point. Prepare examples of how you've effectively communicated during high-pressure situations in the past. Highlight your ability to keep stakeholders informed and engaged.
✨Showcase Your Team Spirit
This role is all about collaboration. Be prepared to discuss how you've worked within a team to achieve goals. Share experiences where you’ve contributed to a positive team dynamic, especially in fast-paced environments.
✨Embrace Innovation
The company values fearless innovation, so come armed with ideas on how you can contribute to improving incident management processes. Think about tools or strategies that could enhance efficiency and effectiveness in the Command Centre.
