Endpoint Management Specialist in Newtownabbey

We're looking for an experienced Endpoint Management Specialist to join our End User Services team and play a key role in supporting and evolving a large-scale, enterprise Windows device estate. This is a Hybrid role - candidate will be required to be in the office 1-2 days per week, located in Hillview House, Belfast.

What We're Looking For

• Proven experience in a similar endpoint management or EUC role, ideally within a large, complex enterprise environment
• Strong hands-on experience with Altiris, Intune, and/or SCCM (Altiris experience is highly desirable)
• Solid understanding of Windows endpoint environments and device lifecycle management
• Strong technical troubleshooting and root-cause analysis skills
• A good working knowledge of TCP/IP networking, including VLANs, proxies, firewalls, and subnets
• Experience working on organised project activity alongside BAU support
• Clear and confident written and verbal communication skills
• Comfortable working collaboratively across technical and service teams

You'll be responsible for the support, maintenance, and continuous improvement of endpoint management platforms that manage circa 100,000 end-user devices, ensuring stability, security, and compliance across the environment. This is a hands-on technical role, ideal for someone who can hit the ground running and enjoys working across modern and legacy endpoint technologies.

What You'll Be Doing

• Supporting and maintaining enterprise endpoint management platforms, including Symantec CMS (Altiris), Microsoft Intune, and Microsoft Configuration Manager (SCCM)
• Owning the Windows device lifecycle, from build and configuration through to patching, upgrades, and retirement
• Acting as a technical escalation point, following structured fault resolution and incident processes
• Delivering software deployment, endpoint security controls, vulnerability remediation, and patch compliance
• Supporting project and change delivery, including platform upgrades and service improvements
• Identifying opportunities to standardise, optimise, and automate endpoint management processes
• Producing and maintaining technical documentation, runbooks, and knowledge articles
• Creating and executing system test plans to support change and release activity
• Collaborating closely with wider service teams and Lines of Service to ensure client and operational requirements are met

Capita is a dynamic leader in consulting and digital services, helping some of the UK's most recognised organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors - government, healthcare, education, and finance - offering you the chance to contribute to projects that impact millions of lives. At Capita, you'll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion.

What's in it for you?

• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
• Volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you.