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- Tasks: Lead the design and development of innovative ServiceNow solutions for our business.
- Company: Join a forward-thinking company with a focus on collaboration and innovation.
- Benefits: Enjoy remote work, competitive leave, and professional development opportunities.
- Other info: Be part of a dynamic team with endless learning and growth opportunities.
- Why this job: Make a real impact by enhancing IT service management for diverse clients.
- Qualifications: Deep knowledge of ServiceNow and strong leadership skills required.
The predicted salary is between 70000 - 90000 £ per year.
Help strengthen our Teams as our ServiceNow Lead Architect. Home based/ fully remote role. This is a great chance to join us as our ServiceNow Lead Architect, you'll be responsible for leading the design and development of innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff.
What we're looking for:
- Deep Knowledge of ServiceNow Solutions: Expertise in various ServiceNow modules and functionalities
- ITIL Processes: Strong understanding of ITIL (Information Technology Infrastructure Library) processes and best practices
- Enterprise Environment Experience: Experience working in large-scale enterprise environments with multiple integration points
- System Architecture and Design: Proficiency in designing and deploying scalable and robust architectures
- Technical Proficiency: Familiarity with cloud services, enterprise software, cybersecurity, and emerging technologies like AI and IoT
- ITIL Certification
- Proven track record of designing and delivering complex IT solutions that meet business needs.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work collaboratively with stakeholders at all levels of the organisation.
- Strong leadership and mentoring skills.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Informed about the technology market and trends.
- Ability to gain SC clearance
Desired Skills/Experience
- ServiceNow Certified Master Architect (CMA) OR ServiceNow Certified Technical Architect (CTA)
- Project Management qualifications such as Prince2, PMP etc.
- Knowledge of project management methodologies (e.g., Agile, Scrum)
The role will be providing technical leadership, to lead and support the team by coaching, mentoring and driving personal and professional development and ultimately creating a high performing and engaged team. From delivery point of view, responsibilities include analysing the impact of new requirements, to deliver proactive IT Service Management and Operations through implementation, automation, integration, and management of primarily ITSM and ITOM related toolsets and environments and will require demonstrable experience and in-depth knowledge and expertise in processes, tools, and frameworks to improve overall quality, efficiency, and experience of services being delivered.
What You'll Be Doing:
- Collaborating with stakeholders to understand their requirements and translating them into solution designs.
- Providing technical guidance to the development team to ensure the quality and integrity of the final solution.
- Evaluating and recommending new technologies, platforms, and frameworks to improve solution design and delivery.
- Managing and mentoring a team of BAs, admins, solution architects and developers.
- Ensuring platform alignment with the business strategy.
- Creating and maintaining a detailed view of the existing architecture.
- Participating in process workshops.
- Working closely with enterprise architecture team and assisting in migrating configuration across instances.
What's in it for you?
- We'll support your growth by offering the opportunity to complete ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) training, helping you advance your expertise and career.
- 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more.
Don't forget, you're part of a network of thousands of experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you'll do next:
Looking to discover more? In line with our values for openness and transparency, if you are happy to do so, please let your line manager know, this isn't a mandatory requirement. Choose 'Apply now' to fill out our short application and send us your CV.
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
ServiceNow Lead Architect employer: Capita Shared Services Limited
Contact Detail:
Capita Shared Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Lead Architect
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a ServiceNow Lead Architect role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your ITIL processes and ServiceNow modules. Practice explaining complex solutions in simple terms, as communication is key in this role. We want you to shine!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've mentored teams or led projects in the past. Highlighting your ability to manage multiple projects will set you apart from the competition.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ServiceNow Lead Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Lead Architect role. Highlight your deep knowledge of ServiceNow solutions and any relevant ITIL processes you've mastered. We want to see how your experience aligns with what we're looking for!
Showcase Your Projects: When detailing your experience, focus on specific projects where you've designed and delivered complex IT solutions. We love seeing real examples of your work, especially in large-scale enterprise environments. This helps us understand your technical proficiency and leadership skills.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your skills and experiences. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our company culture.
How to prepare for a job interview at Capita Shared Services Limited
✨Know Your ServiceNow Inside Out
Make sure you brush up on your knowledge of ServiceNow solutions and modules. Be prepared to discuss specific functionalities and how they can be applied to real-world scenarios. This will show that you not only understand the platform but can also leverage it effectively for business needs.
✨Master ITIL Processes
Since this role requires a strong understanding of ITIL processes, take some time to review the key principles and best practices. Be ready to share examples of how you've implemented these processes in past projects, as this will demonstrate your expertise and ability to improve service management.
✨Showcase Your Leadership Skills
As a ServiceNow Lead Architect, you'll need to lead and mentor a team. Prepare to discuss your leadership style and provide examples of how you've successfully guided teams in the past. Highlight any experience you have in managing multiple projects and how you keep your team motivated and engaged.
✨Stay Updated on Tech Trends
Familiarise yourself with emerging technologies like AI and IoT, as well as current trends in cloud services and cybersecurity. Being informed about the technology market will not only impress your interviewers but also show that you're proactive about staying ahead in your field.