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- Tasks: Provide first-line support for incident investigation and resolution.
- Company: Join a dynamic team in Belfast with a focus on customer service.
- Benefits: Hybrid work model, training provided, and opportunities for growth.
- Other info: Initial training in the office, then flexible working up to 3 days a week.
- Why this job: Kickstart your career in tech while helping customers solve their issues.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 25000 - 35000 £ per year.
We are recruiting a Service Desk Analyst to support our Service Desk in Belfast. All potential candidates should read through the following details of this job with care before making an application. You will provide the first line of support for incident investigation and resolution for customers.
Please note that this is a hybrid role; however, the first 3 months whilst in training will be office based out of our Belfast Command Centre. Once competent in the role, you will be required to work up to 3 days per week.
Service Desk Analyst employer: Capita Shared Services Limited
Contact Detail:
Capita Shared Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in during interviews. It’s all about making that connection, right?
✨Tip Number 2
Practice your problem-solving skills! As a Service Desk Analyst, you'll need to think on your feet. Try some mock scenarios with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. You never know who might give you a heads-up about job openings.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for in a Service Desk Analyst and help you tailor your application to match our needs.
Show Off Your Skills: When writing your application, highlight your relevant skills and experiences that align with the role. We want to see how your background makes you a great fit for providing first-line support and resolving incidents for our customers.
Be Yourself: Don’t be afraid to let your personality shine through in your application. We value authenticity and want to get to know the real you, so feel free to share your passion for customer service and problem-solving!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capita Shared Services Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to service desk operations. Familiarise yourself with common incident types and resolutions, as well as any specific tools or software the company uses. This will show that you're proactive and ready to hit the ground running.
✨Practice Your Communication Skills
As a Service Desk Analyst, you'll be the first point of contact for customers. Practice explaining technical issues in simple terms. You might want to role-play with a friend or family member to get comfortable with this. Clear communication is key!
✨Understand the Company Culture
Research the company’s values and culture before your interview. This will help you tailor your answers to align with what they’re looking for. Showing that you fit into their culture can give you an edge over other candidates.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about the training process or how success is measured in the role.