At a Glance
- Tasks: Repair and re-image IT equipment while collaborating with support teams.
- Company: Join Capita, a leader in consulting and digital services.
- Benefits: £26,000 salary, 23 days holiday, and flexible working hours.
- Other info: Opportunities for career growth and professional development.
- Why this job: Make a real impact with cutting-edge technology in a collaborative environment.
- Qualifications: Hands-on IT repair experience and strong problem-solving skills.
The predicted salary is between 26000 - 26000 € per year.
Join our Command Centre at Hillview House, Belfast, as an IT Workshop Engineer and be at the heart of our device build and repair operation. This is a hands-on role for someone who enjoys fault-finding, device imaging and working with hardware at pace. You'll take ownership of workshop tasks and customer imaging projects, collaborating with wider operational teams to ensure services are delivered accurately and on time.
What we are looking for:
- Experience of working in a similar hands-on IT repair role
- Strong logical thinking skills, with the ability to quickly identify and implement appropriate remedial actions
- Clear and effective communication skills, both verbal and written
- Able to work independently using own initiative, with minimal supervision
- Basic working knowledge of Microsoft Office applications
- Works effectively as part of a team
- Motivated and eager to develop and grow technical skills
This is an excellent opportunity for someone with a practical, logical approach who enjoys working with IT hardware, learning new technologies and contributing to a collaborative team environment while delivering high-quality service to customers.
What you'll be doing:
- Repair and re-image customer IT equipment in line with service requirements
- Repair spare parts to ensure sufficient stock levels are maintained for future customer calls
- Work closely with support teams, including Logistics, Resource Scheduling and Field Teams, to ensure SLAs are met
- Check manufacturers' warranty information to maximise free-of-charge (FOC) spare parts and recover labour costs where applicable
- Build and maintain knowledge of multiple manufacturers and their respective warranty processes
- Image and customise customer devices to meet specific customer requirements
- Liaise with wider teams (e.g. Logistics, Schedulers and Field Teams) to resolve customer queries effectively
- Provide technical support for small and large projects when required
What's in it for you?
- A salary of £26,000 per annum
- Monday-Friday working - no weekends!
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave
- Company matched pension, life assurance
- 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
- Volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
IT Workshop Engineer in Mossley employer: Capita Shared Services Limited
Capita is an exceptional employer located in Belfast, offering a vibrant work culture that prioritises collaboration, innovation, and employee growth. As an IT Workshop Engineer, you'll enjoy a hands-on role with opportunities for professional development through our Learning Academy, alongside competitive benefits such as a generous holiday allowance, company-matched pension, and a commitment to work-life balance with no weekend shifts. Join us to be part of a forward-thinking team dedicated to making a meaningful impact across various sectors while advancing your career in a supportive environment.
Contact Detail:
Capita Shared Services Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Workshop Engineer in Mossley
✨Tip Number 1
Get hands-on! If you're applying for the IT Workshop Engineer role, show us your practical skills. Bring along examples of your previous work or even a mini portfolio to demonstrate your fault-finding and device imaging expertise.
✨Tip Number 2
Communication is key! Be ready to chat about how you’ve collaborated with teams in the past. We want to see that you can effectively liaise with support teams and resolve customer queries like a pro.
✨Tip Number 3
Show your initiative! We love candidates who can work independently. Prepare some examples of when you've taken ownership of tasks or projects, especially in fast-paced environments.
✨Tip Number 4
Don’t forget to check out our website! Applying through our site not only makes it easier for us to find you but also gives you a chance to learn more about our culture and values before the interview.
We think you need these skills to ace IT Workshop Engineer in Mossley
Some tips for your application 🫡
Show Your Passion for IT:When you're writing your application, let us see your enthusiasm for IT! Share any hands-on experiences you've had with device repair or imaging. We love candidates who are eager to learn and grow their technical skills.
Be Clear and Concise:Make sure your written communication is spot on. Use clear language and avoid jargon where possible. We want to understand your experience and skills without having to decipher complex terms!
Tailor Your Application:Take a moment to customise your application for the IT Workshop Engineer role. Highlight relevant experiences that match the job description, especially your logical thinking and problem-solving skills. This shows us you’re serious about the position!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Capita.
How to prepare for a job interview at Capita Shared Services Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT hardware and repair processes. Familiarise yourself with common issues and solutions, as well as the specific devices you'll be working with. This will help you demonstrate your hands-on experience and logical thinking skills during the interview.
✨Showcase Your Communication Skills
Since clear communication is key in this role, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with team members or customers in the past, especially when resolving technical issues or collaborating on projects.
✨Demonstrate Initiative and Independence
Be ready to discuss instances where you've taken ownership of tasks or projects without much supervision. Highlight your ability to work independently and how you approach problem-solving when faced with challenges in a workshop environment.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, the types of projects you'll be involved in, and opportunities for growth. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
