Network Support Engineer in Essex

Location: Hybrid - office location 3 days per week Chelmsford (County Hall)

Type: Permanent

Interviews will be face to face

About the Role

We're looking for a Network Support Engineer to join our on-site Engineering Team supporting a key public sector customer. This role focuses on monitoring, maintaining, and improving network infrastructure across a large and complex environment. You will play a key role in ensuring network performance, resolving incidents, delivering service requests, and supporting infrastructure changes. Working across multiple technologies and vendors, you'll collaborate with internal teams and third parties to ensure reliable, secure, and high-performing network services.

Working Requirements

• Participate in on-site cover between 08:00-16:30 and 09:30 - 18:00, Monday to Friday
• Be available for out-of-hours work including evenings and weekends to assist with projects (no on-call) - overtime is paid
• Hold a full UK driving licence and be willing to travel across the County

What You'll Be Doing

• Monitor, maintain, and support a large-scale LAN/WAN environment serving 12,000+ users
• Investigate and resolve network incidents, escalating where required
• Implement infrastructure changes in line with ITIL and Change Management processes
• Proactively manage and prioritise workload in line with SLAs
• Collaborate with third-party suppliers to support shared services
• Document infrastructure clearly and accurately
• Identify opportunities for improvement and optimisation
• Support hardware lifecycle management including upgrade planning
• Work as part of a dedicated on-site engineering team
• Travel within the county to support sites

Essential Skills & Experience

• Experience in LAN, WAN
• Knowledge of LAN/WAN/WLAN technologies
• Experience with firewalls, VPNs and OSPF routing
• Understanding of DHCP, load balancers
• Experience with routers and switches
• Cisco CCNA/CCNP or equivalent experience
• Experience with Palo Alto firewalls
• MPLS and multi-VRF experience
• Cisco/Aruba Wi-Fi support experience desirable not essential

What You'll Bring

• Strong customer engagement and relationship skills
• Clear communication across technical and non-technical audiences
• Analytical and structured problem solving
• Ability to follow technical designs
• Strong organisational skills
• Proficiency in Microsoft Office
• Collaborative team approach

How this aligns to the Capita Values

• Customer First Always - Deliver great outcomes by understanding and prioritising customer needs in everything you do.
• Fearless Innovation - Be open to new ideas, challenge ways of working, and drive continuous improvement.
• Achieve Together - Work collaboratively across teams and partners to deliver shared success.
• Everyone is Valued - Create a respectful, inclusive environment where people feel supported to be their best.

Join Capita - Where Innovation Meets Opportunity

Capita is a dynamic leader in consulting and digital services, helping some of the UK's most recognised organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors - government, healthcare, education, and finance - offering you the chance to contribute to projects that impact millions of lives. At Capita, you'll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion. We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities.

If you're ready to make an impact and grow your career, Capita is the place for you.

What's in it for you?

• Hybrid with office location Chelmsford County Hall
• 23 days' holiday, rising to 27 (pro rata) - plus the option to buy more after qualifying period
• Paid volunteering day with a charity of your choice
• Generous family leave policies - including 15 weeks' fully paid maternity, adoption, and shared parental leave
• Cycle2Work scheme, pension, life assurance, and more

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you. We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.