At a Glance
- Tasks: Monitor and resolve network incidents in a fast-paced, 24/7 environment.
- Company: Join Capita, a leader in consulting and digital services.
- Benefits: Up to £32,000 salary, 30% shift allowance, and extensive training opportunities.
- Other info: Enjoy career progression, flexible leave, and a supportive work culture.
- Why this job: Make a real impact while developing your skills in a dynamic team.
- Qualifications: Experience in networking and troubleshooting; certifications are a plus.
The predicted salary is between 32000 - 32000 £ per year.
We are seeking a Network Operations Centre (NOC) Engineer to join our 24/7 Technology Operations Command Centre operation based at Hill View House, Newtownabbey. This is a hands-on, shift-based role operating in a fast-paced, high-visibility environment, responsible for the monitoring, diagnosis, and resolution of network incidents across a diverse, mission-critical customer estate.
Working Pattern
- 24/7 shift-based role (days and nights)
- Typical pattern: 4 on / 4 off
- Day shifts: 07:00-19:00
- Night shifts: 19:00-07:00
What we are looking for:
- Practical experience in troubleshooting across routing and switching technologies.
- Experience working as a Network Engineer in an enterprise or service provider environment is desirable.
- Ideally an understanding of networking fundamentals including TCP/IP, DNS, LAN/WAN, VLANs, and routing protocols (e.g. BGP, OSPF).
- Desirable to have experience supporting multi-vendor environments (e.g. Cisco, Juniper, Palo Alto, AWS).
- Familiarity with monitoring, alerting, and ticketing systems (e.g. SolarWinds, ServiceNow, BMC Remedy).
- Excellent problem-solving and analytical skills.
- Ability to remain calm and methodical during high-severity incidents.
- Highly organised, with strong attention to detail and documentation standards.
- Team-oriented, with the confidence to take ownership of incidents and decisions.
Qualifications
- CCNA or equivalent networking certification is desirable but not essential (CCNP, JNCIA advantageous).
- Eligible to obtain Security Clearance.
Based onsite within our brand new Technology Operations Command Centre, you will play a key role in ensuring the stability, performance, and availability of complex network and systems environments, working closely with internal engineering teams and third-party suppliers.
What you'll be doing:
- Proactively monitor network performance, capacity, and availability using enterprise monitoring tools (e.g. SolarWinds, PRTG, Juniper MIST).
- Diagnose, troubleshoot, and resolve network faults across LAN, WAN, SDWAN and telecoms services while minimising service impact.
- Log, manage, and progress incidents and service requests through the full lifecycle, maintaining accurate updates and detailed documentation.
- Work within defined Service Level Agreements (SLAs) to ensure timely resolution and high first-time fix rates.
- Perform routine network health checks and preventative maintenance activities, deploying patches, firmware updates, and minor configuration changes as required.
- Produce clear incident reports, shift handovers, and technical documentation.
- Escalate complex or unresolved issues to senior engineers or external vendors where appropriate.
- Communicate clearly and professionally with customers, suppliers, and internal stakeholders, remaining calm under pressure.
What's in it for you?
- A salary of up to £32,000 per annum along with an attractive 30% shift allowance.
- Extensive training opportunities to support technical and professional development.
- Opportunities for career progression within Network Engineering and Technology Operations.
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
- Free onsite parking.
- Company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks.
- Volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career.
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose.
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
Network Operations Centre Engineer in Belfast employer: Capita Shared Services Limited
Capita is an exceptional employer, offering a dynamic work environment at our state-of-the-art Technology Operations Command Centre in Newtownabbey. With a strong focus on employee development, we provide extensive training opportunities, career progression paths, and a supportive culture that values creativity and inclusion. Enjoy competitive benefits including a generous salary, shift allowance, and the chance to make a meaningful impact across various sectors while working alongside a collaborative team of professionals.
Contact Details:
Capita Shared Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Network Operations Centre Engineer in Belfast
✨Tip Number 1
Get familiar with the tech stack! Brush up on your knowledge of TCP/IP, DNS, and routing protocols like BGP and OSPF. This will not only help you in interviews but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab or use simulation tools to get hands-on experience. The more you can demonstrate your problem-solving abilities, the better your chances of impressing the hiring team.
✨Tip Number 3
Network with current NOC Engineers! Reach out on LinkedIn or join relevant forums. They can provide insider tips and might even refer you to open positions. Plus, it’s a great way to learn about the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Network Operations Centre Engineer in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the NOC Engineer role. Highlight your practical experience with troubleshooting and any relevant networking technologies you've worked with. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled network incidents in the past. We love seeing candidates who can stay calm under pressure and think methodically during high-severity situations.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we appreciate strong attention to detail, so make sure there are no typos or errors!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capita Shared Services Limited
✨Know Your Networking Fundamentals
Brush up on your understanding of TCP/IP, DNS, LAN/WAN, VLANs, and routing protocols like BGP and OSPF. Being able to discuss these concepts confidently will show that you have the foundational knowledge needed for the role.
✨Familiarise Yourself with Tools
Get to know the monitoring and ticketing systems mentioned in the job description, such as SolarWinds and ServiceNow. If you can demonstrate familiarity with these tools during your interview, it will set you apart from other candidates.
✨Prepare for High-Pressure Scenarios
Since this role involves handling high-severity incidents, think of examples from your past experiences where you remained calm under pressure. Be ready to share how you approached problem-solving in those situations.
✨Showcase Teamwork and Ownership
This position requires a team-oriented mindset and the ability to take ownership of incidents. Prepare to discuss times when you collaborated effectively with others and took charge of a situation, highlighting your organisational skills and attention to detail.
