Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Repair and re-image IT equipment while collaborating with support teams.
- Company: Join Capita, a leader in consulting and digital services.
- Benefits: £26,000 salary, 23 days holiday, and flexible working hours.
- Other info: Opportunities for career growth and professional development.
- Why this job: Make a real impact with cutting-edge technology in a collaborative environment.
- Qualifications: Hands-on IT repair experience and strong problem-solving skills.
The predicted salary is between 26000 - 26000 £ per year.
Join our Command Centre at Hillview House, Belfast, as an IT Workshop Engineer and be at the heart of our device build and repair operation. This is a hands-on role for someone who enjoys fault-finding, device imaging and working with hardware at pace. You'll take ownership of workshop tasks and customer imaging projects, collaborating with wider operational teams to ensure services are delivered accurately and on time.
What we are looking for:
- Experience of working in a similar hands-on IT repair role
- Strong logical thinking skills, with the ability to quickly identify and implement appropriate remedial actions
- Clear and effective communication skills, both verbal and written
- Able to work independently using own initiative, with minimal supervision
- Basic working knowledge of Microsoft Office applications
- Works effectively as part of a team
- Motivated and eager to develop and grow technical skills
This is an excellent opportunity for someone with a practical, logical approach who enjoys working with IT hardware, learning new technologies and contributing to a collaborative team environment while delivering high-quality service to customers.
What you'll be doing:
- Repair and re-image customer IT equipment in line with service requirements
- Repair spare parts to ensure sufficient stock levels are maintained for future customer calls
- Work closely with support teams, including Logistics, Resource Scheduling and Field Teams, to ensure SLAs are met
- Check manufacturers' warranty information to maximise free-of-charge (FOC) spare parts and recover labour costs where applicable
- Build and maintain knowledge of multiple manufacturers and their respective warranty processes
- Image and customise customer devices to meet specific customer requirements
- Liaise with wider teams (e.g. Logistics, Schedulers and Field Teams) to resolve customer queries effectively
- Provide technical support for small and large projects when required
What's in it for you?
- A salary of £26,000 per annum
- Monday-Friday working - no weekends!
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave
- Company matched pension, life assurance
- 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
- Volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
IT Workshop Engineer in Belfast employer: Capita Shared Services Limited
Contact Detail:
Capita Shared Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Workshop Engineer in Belfast
✨Tip Number 1
Get hands-on! If you're applying for the IT Workshop Engineer role, show us your practical skills. Bring along examples of past projects or repairs you've done. We love seeing how you tackle fault-finding and device imaging!
✨Tip Number 2
Communication is key! Make sure to highlight your ability to work with teams and communicate effectively. During interviews, share experiences where you collaborated with others to solve problems or meet deadlines.
✨Tip Number 3
Show your initiative! We want to see that you can work independently. Prepare to discuss times when you took charge of a project or task without needing much supervision. It’ll show us you’re ready to own your role!
✨Tip Number 4
Don’t forget to check out our website! Applying through our site not only makes it easier for us to find your application but also gives you a chance to learn more about our culture and values. Let’s make this happen together!
We think you need these skills to ace IT Workshop Engineer in Belfast
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us see your enthusiasm for IT! Share any hands-on experiences you've had with device repair or imaging. We love candidates who are eager to learn and grow their technical skills.
Be Clear and Concise: Make sure your written application is easy to read. Use clear language and structure your thoughts logically. This will help us see your effective communication skills right from the start!
Tailor Your Application: Don’t just send a generic application. Take the time to tailor it to the IT Workshop Engineer role. Highlight relevant experiences and skills that match what we’re looking for, like fault-finding and working with hardware.
Apply Through Our Website: We encourage you to apply through our website for a smooth process. It’s quick and easy, and it ensures your application gets to the right place. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Capita Shared Services Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT hardware and repair processes. Be prepared to discuss specific tools and techniques you've used in previous roles, as well as any troubleshooting experiences that showcase your logical thinking skills.
✨Showcase Your Communication Skills
Since clear communication is key in this role, practice explaining complex technical concepts in simple terms. You might be asked to describe how you would handle a customer query or collaborate with other teams, so think of examples that highlight your effective communication style.
✨Demonstrate Initiative and Independence
This position requires someone who can work independently, so be ready to share instances where you've taken the lead on a project or solved a problem without supervision. Highlight your ability to manage your time effectively and prioritise tasks to meet deadlines.
✨Prepare for Team Collaboration Questions
As teamwork is essential, think about your past experiences working in a team environment. Be prepared to discuss how you’ve contributed to group projects, resolved conflicts, or supported colleagues, showing that you can thrive in a collaborative setting.