At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a dynamic 24/7 environment.
- Company: Join Capita, a leader in consulting and digital services, making a real impact.
- Benefits: Earn up to £37,000 plus a 30% shift allowance and extensive training opportunities.
- Other info: Enjoy career progression, diverse projects, and a commitment to inclusion.
- Why this job: Shape customer experiences while developing your skills in a supportive team.
- Qualifications: Strong leadership skills and understanding of ITIL environments required.
Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. Strong understanding of ITIL environments and SLA-driven service delivery.
As a Shift Lead, you will provide frontline leadership to ensure customers receive a consistently high-quality service. You'll oversee shift performance, act as an escalation point, support your team's development, and lead structured communication during incidents. Act as the primary contact for customer issues, ensuring high-quality, timely communication. Coordinate with field teams and third parties to maintain seamless service delivery. Support and contribute to root cause analysis and ongoing service improvement.
Shift Leadership- Lead, support, and guide the shift team, ensuring consistent execution and service focus.
- Allocate work effectively and maintain operational visibility across the shift.
- Provide coaching, feedback, and in-the-moment mentoring to build team capability.
- Ensure smooth shift handovers with complete, actionable information.
- Identify and drive improvements in processes, monitoring, and ways of working.
Capita is a dynamic leader in consulting and digital services, helping some of the UK's most recognised organisations transform and thrive. Our work spans diverse sectors - government, healthcare, education, and finance - offering you the chance to contribute to projects that impact millions of lives. At Capita, you'll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion. We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities.
A salary of up to £37,000 per annum DOE along with an attractive 30% shift allowance. Extensive training opportunities to support technical and professional development. Opportunities for career progression within Network Engineering and Technology Operations. 23 days' holiday (rising to 27) with the opportunity to buy extra leave. Free parking onsite at Hillview House. Company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, and plenty more. Volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform. Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career.
You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career.
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Business Administrator Contract Full Time in Antrim employer: Capita Shared Services Limited
Capita is an exceptional employer located at Hillview House in Newtownabbey, offering a dynamic work environment that prioritises employee growth and development. With extensive training opportunities, a commitment to diversity and inclusion, and a range of attractive benefits including a competitive salary, generous holiday allowance, and support for career progression, Capita fosters a collaborative culture where every team member can thrive. Join us to make a meaningful impact while enjoying a supportive workplace that values your contributions.
Contact Details:
Capita Shared Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Administrator Contract Full Time in Antrim
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We think you need these skills to ace Business Administrator Contract Full Time in Antrim
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
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How to prepare for a job interview at Capita Shared Services Limited
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