Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support end users and solve technical challenges in a dynamic field role.
- Company: Join Capita, a leading outsourcer with a strong team culture.
- Benefits: Enjoy 23-27 days holiday, company matched pension, and paid parental leave.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Knowledge of MS Windows OS, hardware experience, and excellent customer skills.
- Other info: Diverse environment with endless opportunities for skill expansion and career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Kick start your IT career with Capita as a Field Service Engineer covering County Antrim. If you’re a recent graduate or someone eager to break into the world of IT support, this is a chance to step into a role where every day brings something new. You’ll be out in the field, travelling across County Antrim with a company car, supporting end users, solving real technical challenges, and becoming the face of Capita for our high profile clients.
As a Field Service Engineer, you’ll be hands-on with hardware, visiting customer sites and remote worker locations to deliver deskside support that keeps businesses running smoothly. This is a dynamic, fast-paced role where you’ll grow your technical skills, build confidence, and gain exposure to a wide range of environments.
What we are looking for:
- Working knowledge of MS Windows OS & MS Office Suite
- End User Devices hardware experience
- Deskside support experience
- Excellent customer facing skills with the ability to deal with difficult customers
- Clean driving licence
- Self-Management with Good Organisational Skills
- Communication Skills
- Ability to follow remote advanced technical instruction
Ideally, you will possess hands on work experience or have a sound knowledge of:
- Desktop / Workstation (Dell, HP)
- Laptop (Dell, HP)
- Server Module Support
- Network Module Support
You’ll be working to agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), playing a key part in helping Capita meet its commitments. In return, you’ll be supported by a strong team culture and guided by our Field Services DNA - the standards that shape how our engineers work, collaborate, and deliver exceptional service.
If you’re enthusiastic, customer-focused, and ready to take the first big step in your IT career, this role offers the perfect platform to grow!
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.
Whats in it for you?
- 23 days holiday rising to 27 days per annum with the opportunity to buy extra leave
- Company matched pension, life assurance
- 15 weeks fully paid maternity, adoption and shared parental leave
- Paternity pay of two weeks
- Volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You’ll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth offering endless opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose.
What we hope you’ll do next:
Choose Apply now to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location: Newtownabbey, United Kingdom
Time Type: Full time
Contract Type: Permanent
Field Service Engineer in Newtownabbey employer: Capita resourcing
Contact Detail:
Capita resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Newtownabbey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Capita. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially your experience with MS Windows OS and customer support.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've tackled technical challenges. This is key for a Field Service Engineer role, so think of situations where you’ve made a difference.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Field Service Engineer in Newtownabbey
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We want to see that you're excited about the role and ready to tackle new challenges. A bit of personality goes a long way!
Tailor Your CV: Make sure your CV highlights relevant experience, especially with MS Windows OS and hardware support. We love seeing how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Field Service Engineer role. Share specific examples of your customer service skills and any hands-on experience you have. Keep it concise but impactful!
Apply Through Our Website: We encourage you to apply directly through our website for a smooth application process. It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Capita resourcing
✨Know Your Tech
Brush up on your knowledge of MS Windows OS and the MS Office Suite. Familiarise yourself with common hardware issues related to desktops and laptops, especially brands like Dell and HP. Being able to discuss these confidently will show that you're ready for the hands-on nature of the role.
✨Customer Service Skills Matter
Since you'll be the face of Capita for high-profile clients, practice your customer-facing skills. Think about how you would handle difficult customers and prepare examples from past experiences where you've successfully resolved issues. This will demonstrate your ability to maintain professionalism under pressure.
✨Get Organised
As a Field Service Engineer, self-management and organisational skills are key. Prepare a plan for how you would manage your time and tasks in the field. Consider using tools or methods that help you stay organised, and be ready to discuss them during the interview.
✨Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team culture, and the expectations around SLAs and KPIs. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
