Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee change management processes and ensure compliance for a large customer.
- Company: Capita TSS delivers innovative technology solutions for clients, fostering digital transformation.
- Benefits: Enjoy hybrid working, career progression, paid volunteering days, and generous parental leave.
- Why this job: Join a diverse team, make an impact, and work with cutting-edge technologies.
- Qualifications: Experience in service delivery, ITIL knowledge, and ability to manage complex situations required.
- Other info: This role is hybrid, requiring 1-2 days a month in Belfast.
The predicted salary is between 36000 - 60000 £ per year.
The Change & Release manager will oversee the implementation, integration and effectiveness of change management processes, and ensure compliance with the change management process, usually directly aligned to a specific customer. Help strengthen our Team as a Change Manager. This is a Hybrid role in Northern Ireland with remote working and 1-2 days a month in the Belfast office. An excellent opportunity for a Change Manager to join our team to be responsible for the service delivered to a large customer with a vast portfolio of technologies.
What you will be doing:
- Be responsible for the Change Management and appropriate release process for the customer aligned account.
- Support the implementation and improvement of the client policies, processes, and procedures under the direction of the Head of Change Management.
- Monitor compliance and ensure the processes and procedures are being adhered to.
- Support ISO compliance procedures and audit activities annually.
- Support Project teams to ensure Change management procedures are incorporated into their plans for new solutions and services.
- Liaise with the Service Delivery and the wider Technical teams during the design, build and transition to production.
- Authoring Internal Reporting monthly and contributing to customer reporting on Change, Release and Patching.
What we are looking for:
- Proven experience of working in Service Delivery / Service Management within a large outsourced environment spanning multiple geographies and business units.
- Excellent knowledge of all ITIL service delivery and service support processes.
- Experience working in an environment based on best practice frameworks such as ITIL.
- Sound knowledge of IT infrastructure and application technologies.
- Experience in handling complex situations and escalations.
- Track record in the delivery of Change Management.
- Proven ability to work with a diverse set of stakeholders.
About Capita Technology and Software Solutions (TSS):
Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients. We work collaboratively with Capita's divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita's clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together 4000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita's businesses and clients.
What's in it for you?
- Opportunity to progress your career in change assurance management.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you. We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.
Proud member of the Disability Confident employer scheme.
ITIL Change Manager employer: Capita resourcing
Contact Detail:
Capita resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITIL Change Manager
✨Tip Number 1
Familiarise yourself with ITIL frameworks and best practices, as this role heavily relies on them. Consider obtaining relevant certifications if you haven't already, as they can significantly boost your credibility.
✨Tip Number 2
Network with professionals in the Change Management field, especially those who have experience in large outsourced environments. Engaging with industry peers can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed change processes in previous roles. Highlighting your experience with compliance and stakeholder management will demonstrate your capability for this position.
✨Tip Number 4
Research Capita Technology and Software Solutions to understand their culture and values. Tailoring your approach to align with their mission can make a positive impression during any discussions or interviews.
We think you need these skills to ace ITIL Change Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Service Delivery and Change Management. Use specific examples that demonstrate your knowledge of ITIL processes and your ability to handle complex situations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience with compliance and stakeholder management.
Showcase Relevant Experience: When detailing your work history, focus on roles where you implemented or improved change management processes. Highlight any achievements that demonstrate your impact on service delivery and compliance.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience with ITIL frameworks and managing change in a large organisation. Be ready to discuss specific challenges you've faced and how you overcame them.
How to prepare for a job interview at Capita resourcing
✨Understand ITIL Framework
Make sure you have a solid grasp of the ITIL service delivery and support processes. Be prepared to discuss how you've applied these principles in your previous roles, especially in change management.
✨Showcase Your Experience
Highlight your proven experience in service delivery within large outsourced environments. Be ready to provide specific examples of how you've handled complex situations and escalations effectively.
✨Demonstrate Stakeholder Management Skills
Since the role involves liaising with diverse stakeholders, prepare to discuss your approach to managing relationships and ensuring compliance with change management processes across different teams.
✨Prepare for Compliance Questions
Expect questions related to ISO compliance procedures and audit activities. Familiarise yourself with relevant standards and be ready to explain how you've supported compliance in your past roles.
