Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for clients with tech queries and provide excellent customer service.
- Company: Join one of the UK's largest IT organizations, delivering innovative tech solutions.
- Benefits: Enjoy 23 days holiday, hybrid work options, and a range of lifestyle perks.
- Why this job: Kickstart your tech career in a supportive, inclusive environment with exciting projects.
- Qualifications: Excellent communication skills and a curiosity for IT are essential.
- Other info: We're committed to diversity and offer a barrier-free recruitment process.
The predicted salary is between 28800 - 43200 £ per year.
We’re one of the largest IT organisations in the UK, delivering cutting-edge technological and software-related solutions for both Capita’s numerous businesses and their clients. As the first point of contact for clients with technical queries, this is the perfect opportunity for someone looking to kickstart their career in the exciting and varied world of technology and software solutions. You’ll make your mark on one of the UK’s largest IT organisations as it undergoes an exciting period of change.
You’ll play a key role in ensuring we deliver an exceptional level of service and innovative solutions to our clients and customers alike – all while making an impact by working on a variety of projects for a wide range of clients. Here, you’ll be encouraged to speak up, share your ideas and to be your best self, and will be welcomed into a friendly, inclusive team. You’ll also have access to initiatives such as employee engagement groups, open forums, Coffee & Chat sessions, and many more. Apply now and help us continue to create better outcomes and ways of working as a service desk analyst at Capita TSS.
This is a hybrid role working from our Newtownabbey office with working hours between 7:00am and 7:00pm., What you’ll be doing:
-
answering and resolving all customer queries and questions
-
logging incidents and service requests from telephone, email and our customer portal and processing them
-
giving excellent customer service to everyone you speak to
-
making sure customers are kept updated on what’s happening with their query
-
prioritising and managing your own workload and tasks, while making sure you meet deadlines
-
working in accordance with our company policies, procedures and standards.
-
excellent verbal and written communication
-
good customer service skills
-
a curiosity for IT.
-
23 days’ holiday (rising to 27) with the opportunity to buy extra leave
-
company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
-
voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
-
the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
-
access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
-
Free on-site parking
-
the flexibility to work in a hybrid manner, from home our Newtownabbey office in Belfast, Northern Ireland
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Entry Level Service Desk Analyst employer: Capita resourcing
Contact Detail:
Capita resourcing Recruiting Team
reasonableadjustments@capita.com
StudySmarter Expert Advice 🤫
We think this is how you could land Entry Level Service Desk Analyst
✨Tip Number 1
Familiarize yourself with common IT terminology and customer service practices. This will help you communicate effectively during the interview and demonstrate your curiosity for IT, which is a key requirement for this role.
✨Tip Number 2
Practice your verbal communication skills by engaging in mock interviews or discussions about technology topics. Being able to articulate your thoughts clearly will set you apart as a candidate who can provide excellent customer service.
✨Tip Number 3
Research Capita TSS and its services to understand their client base and the types of queries you might encounter. Showing that you have done your homework will impress the hiring team and demonstrate your genuine interest in the company.
✨Tip Number 4
Be prepared to discuss how you would handle specific customer service scenarios. Think of examples from your past experiences where you successfully resolved issues or provided support, as this will highlight your problem-solving skills.
We think you need these skills to ace Entry Level Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and required skills for the Entry Level Service Desk Analyst position, so you can tailor your application accordingly.
Highlight Relevant Skills: In your CV and cover letter, emphasize your excellent verbal and written communication skills, customer service experience, and any curiosity or knowledge you have about IT. Use specific examples to demonstrate these skills.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in working at Capita and how you can contribute to their mission of delivering exceptional service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for a service desk analyst.
How to prepare for a job interview at Capita resourcing
✨Show Your Curiosity for IT
Demonstrate your interest in technology during the interview. Be prepared to discuss any relevant experiences or projects that sparked your curiosity about IT. This will show that you're not just looking for a job, but are genuinely interested in the field.
✨Emphasize Customer Service Skills
Since this role involves direct interaction with clients, highlight your customer service experience. Share specific examples of how you've successfully resolved issues or provided excellent service in the past.
✨Prepare for Common Scenarios
Think about common technical queries or issues that clients might face and how you would handle them. Being able to articulate your thought process in resolving these scenarios will demonstrate your problem-solving skills.
✨Ask Questions About the Company Culture
Capita values an inclusive and friendly team environment. Prepare thoughtful questions about the company culture, employee engagement initiatives, and opportunities for professional development to show your enthusiasm for being part of their team.
