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- Tasks: Manage scheduling and provide excellent customer service through calls and appointments.
- Company: Join Capita, a leader in innovative solutions and diverse work culture.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible working options.
- Why this job: Make a real difference by helping people navigate their benefits and assessments.
- Qualifications: Strong communication skills and experience in administrative roles are essential.
- Other info: Opportunities for career growth and a supportive, inclusive environment await you.
The predicted salary is between 21000 - 27000 £ per year.
As a Scheduling and Special Benefits Administrator you will work as a member of a busy Admin Scheduling team responsible for a multitude of tasks including:
- Speaking to claimants on inbound and outbound calls
- Scheduling telephone and face-to-face appointments
- Liaising with local and regional MCA offices and HCP staff
This role is based in Northern Ireland. You will be required to attend training in the Belfast office. After training, there will be opportunities/flexibility to work from home. Working hours - Monday - Friday 8:30am - 5pm.
What you’ll be doing:
- Speaking to claimants on inbound and outbound calls
- Scheduling telephone and face-to-face assessments
- Facilitating cancellations
- Liaising with MCAs
- Delivering an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion
- Accurately capturing data and entering it onto the relevant systems
What we’re looking for:
- Excellent interpersonal and organisational skills
- Highly effective verbal and written communication skills, including a high standard of vocabulary & grammar
- Telephone and computer literate
- Ability to demonstrate empathy and ownership of customer problems, inspiring customer confidence
- Previous demonstrable experience in an administrative and organisational role, preferably in an office environment
- Experience of dealing with multiple business departments
- Experience of working to tight deadlines
- Competent in using Microsoft suites to include Word, Excel, PowerPoint, Outlook etc.
About WCA: The Work Capability Assessment (WCA) was designed to assess what people can do, not what they cannot, and to support more disabled people and people with health conditions to find work or to move closer to the labour market. Work Capability Assessments are delivered on behalf of the Department for Communities (DfC) by Capita.
What’s in it for you?
- Annual salary of £24,900
- 25 days holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Access to the Headspace app for you and up to 5 family or friends
Unlock Your Potential with Capita: At Capita, your career can take you wherever your ambition leads. You’ll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth offering exciting opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose.
What we hope you’ll do next: Choose Apply now to fill out our short application, so that we can find out more about you.
Equal Opportunities: At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email or call and we’ll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team.
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
Location: Belfast, United Kingdom
Time Type: Full time
Contract Type: Permanent
Scheduling and Special Benefits Administrator in Belfast employer: Capita resourcing
Contact Detail:
Capita resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling and Special Benefits Administrator in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Capita and the Work Capability Assessment. Understanding their mission and values will help you connect better during your conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on showcasing your excellent communication skills and how you can deliver that customer-first service they’re looking for.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you’ve managed multiple tasks in previous roles. Use specific examples to demonstrate your ability to work under pressure and meet tight deadlines.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to express your appreciation and reiterate your interest in the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Scheduling and Special Benefits Administrator in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role involves speaking to claimants and liaising with various offices, make sure your written application highlights your excellent verbal and written communication skills. Use clear language and a professional tone to demonstrate your ability to convey information effectively.
Tailor Your Experience: We want to see how your previous administrative experience aligns with the responsibilities of the Scheduling and Special Benefits Administrator role. Be specific about your past roles and how they relate to scheduling, customer service, and data management.
Highlight Your Organisational Skills: This job requires strong organisational abilities, so don’t forget to mention any relevant experience you have in managing multiple tasks or working under tight deadlines. Use examples that showcase your ability to stay organised and efficient.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s quick and easy, and we’ll be able to review your application faster. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Capita resourcing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Scheduling and Special Benefits Administrator. Familiarise yourself with tasks like scheduling appointments and liaising with claimants. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves speaking to claimants on calls, it's crucial to demonstrate excellent verbal communication during your interview. Practice answering common interview questions clearly and concisely. You might even want to role-play with a friend to get comfortable with articulating your thoughts.
✨Showcase Your Organisational Skills
Be prepared to discuss your previous experience in administrative roles. Highlight specific examples where you've successfully managed multiple tasks or worked under tight deadlines. This will illustrate your organisational skills and ability to handle the demands of the job.
✨Demonstrate Empathy and Customer Focus
In this position, delivering an excellent customer experience is key. Think of examples from your past where you've shown empathy towards customers or resolved complaints effectively. Sharing these stories will help you connect with the interviewers and show that you align with their customer-first approach.