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- Tasks: Join our Admin Scrutiny team as a Back Office Administrator, handling client data and queries.
- Company: Capita is dedicated to creating better outcomes for clients and employees alike.
- Benefits: Enjoy remote work options, paid volunteer days, and a range of lifestyle benefits.
- Why this job: This role offers growth opportunities, a supportive culture, and the chance to make a real impact.
- Qualifications: Previous admin experience, Microsoft skills, and strong communication abilities are essential.
- Other info: We are an equal opportunity employer and support diverse applicants.
The predicted salary is between 24000 - 36000 £ per year.
We have an exciting opportunity for you to become part of our dedicated team as a Back Office Administrator.
This hybrid position is within our dynamic Admin Scrutiny team. You will be responsible for the timely and accurate registration of client questionnaires, ensuring precision in every task.
Our primary goal is to conduct consultations for the Department for Communities (DFC). The insights from these consultations, combined with other data, play a crucial role in processing Employee Support Allowance (ESA), Universal Credit (UC), and various other special benefit claims.
What you’ll be doing:
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Recording of client information which can be provided from multiple sources.
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Securely tracking client data across multiple sites .
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Handling queries via email and telephone from internal and external stake holders.
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General administrative duties to include but not limited to receiving external post .
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Filling of client information
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Updating internal file work trackers., * The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
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Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
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Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
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Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
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You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
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Previous demonstrable experience in an administrative and organisational role, preferably in an office environment
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Competent in using Microsoft suites: excel, word, power point, outlook
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Excellent interpersonal and communication skills
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Ability to organise and prioritise work in an effective manner
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Ability to work under pressure
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Excellent Team player
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Excellent Attention to detail
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Problem solving skills, analytical, logical thinker
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Positive attitude to change, personal drive to achieve and exceed targets and support others in achieving targets
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Ability to work unsupervised and use initiative
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Flexible and adaptable attitude: willing to undertake other ad hoc duties as required e.g. supporting other teams / cover team leader duties etc, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team – CPScareers@capita.com
Back Office Administrator employer: Capita resourcing
Contact Detail:
Capita resourcing Recruiting Team
+447784237318
CPScareers@capita.com
StudySmarter Expert Advice 🤫
We think this is how you could land Back Office Administrator
✨Tip Number 1
Familiarize yourself with the specific software and tools mentioned in the job description, especially Microsoft Excel, Word, PowerPoint, and Outlook. Being proficient in these applications will not only help you perform well in the role but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Highlight your organizational skills and ability to prioritize tasks effectively during the interview. Prepare examples from your past experiences where you successfully managed multiple responsibilities under pressure, as this is crucial for a Back Office Administrator.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've handled queries from stakeholders in previous roles. Being able to articulate your experience in managing both internal and external communications will set you apart.
✨Tip Number 4
Demonstrate your positive attitude towards change and adaptability. Think of instances where you embraced new processes or supported team members through transitions, as this aligns with the company’s values and culture.
We think you need these skills to ace Back Office Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Back Office Administrator position. Understand the key responsibilities, such as client data registration and handling queries, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous administrative experience you have, especially in an office environment. Mention specific tasks that align with the job requirements, like data tracking and communication skills.
Showcase Your Skills: Clearly demonstrate your proficiency in Microsoft Office Suite, particularly Excel and Outlook. Provide examples of how you've used these tools effectively in past roles to manage tasks or solve problems.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention how your positive attitude and problem-solving skills make you a great fit for the team.
How to prepare for a job interview at Capita resourcing
✨Showcase Your Administrative Skills
Be prepared to discuss your previous experience in administrative roles. Highlight specific tasks you've handled, such as data entry, managing client information, and any organizational duties that demonstrate your attention to detail.
✨Demonstrate Communication Proficiency
Since the role involves handling queries via email and telephone, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with stakeholders in past positions.
✨Emphasize Problem-Solving Abilities
Think of scenarios where you've encountered challenges in your previous roles and how you resolved them. This will showcase your analytical and logical thinking skills, which are crucial for this position.
✨Exhibit Flexibility and Team Spirit
The job requires a flexible attitude and the ability to work well in a team. Be ready to share experiences where you've adapted to changes or supported colleagues, demonstrating your collaborative nature.
