Business Relationship Manager

Capita Business Services Ltd (CBSL) is the official provider of registration services for gas installation businesses across Great Britain, the Isle of Man, Jersey, and Guernsey. We are looking for a dedicated professional to oversee operational field management of a select group of large businesses and Gas Safety Management Registrations (GSMR), ensuring comprehensive compliance with all gas operation standards. This role involves conducting inspections based on risk assessments, consumer complaints, or other necessary methods to uphold industry gas safety standards. This role is based in the Birmingham area.

What you'll be doing:

• Manage the risk-based inspection regime against identified Large Businesses (employing a direct labour force and/or sub-contractors) by undertaking Managing Gas Safety Assessments and the co-ordination of planned field inspections working with all field staff.
• Ensure that Large Businesses work in compliance with recognised industry standards and that gas safety is managed effectively.
• Act as the day-to-day manager and central point of contact for the large businesses and GSMR relating to all technical/operational matters, ensuring that all GSR strategies are fully implemented within assigned registrations.
• Work with and support all Field Operational Teams (OMs/Inspectors) to ensure that any monitoring requirements are effectively and efficiently undertaken and feedback is delivered in a timely and constructive manner.
• Support enforcement bodies (e.g. HSE and local authorities) where needed in dealing with large business activities.
• Effectively support the escalation of complaints against service (internal and external). Work through to a natural conclusion for complex or sensitive matters that have been raised against a Large Business or GSMR.
• Effectively support the application of proportionate sanctions in a timely manner in respect of registered businesses.
• Maximise opportunities and minimise the risk to service that helps Gas Safe Register achieve its core objectives.
• Proactively ensure personal safety and the safety of others by ensuring that the companies Health and Safety Policy and risk assessments are adhered to.
• Support the business via Stakeholder activities as and when required.
• Support other departments as and when required (e.g., Technical).
• Ensure all administration tasks are completed within prescribed timescales.
• Comply with Capita company policies.

What we're looking for:

• Subject matter expert (SME) with extensive gas industry experience and relevant qualifications.
• Must hold as a minimum the following ACS certificates of competence: CCN1, CENWAT1, CKR1, HTR1. Ideally the applicant will have additional ACS certificates in LPG, Non-Domestic & Catering, LAU1 and DAH1.
• In-depth knowledge of Enforcement Bodies affected by the Registration Scheme.
• Ability to use tools and undertake any appropriate tests and checks during inspection work (i.e., be physically fit to work on all types of gas meters, pipework, and appliances at low, medium, and higher levels).
• In-depth knowledge of Gas Industry Sector affected by the Registration Scheme.
• Appropriate underpinning gas industry experience, knowledge and technical skills.

Other skills / experience:

• Ability to liaise with businesses and corporate contacts, build and develop relationships.
• An excellent written and verbal communicator able to manage people and situations to achieve business objectives.
• To effectively solve problems and manage risk to ensure achievement of targets.
• Key understanding of KPIs & PIs relating to the contract.
• Presentation and facilitation skills.
• Computer literate, with experience of using Microsoft Office packages (e.g., Word, Excel, PowerPoint & Outlook).
• Ideally, some experience or qualification in project/contract management.

What’s in it for you:

• A competitive salary plus company car.
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and more.
• Voluntary benefits designed to suit your lifestyle – discounts on retail and socialising, health & wellbeing, travel and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• Career development within Capita across multiple disciplines and sectors, with support for learning new skills and advancing your career.

At Capita, we are committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you would like to discuss any adjustments you might need during your recruitment process.