At a Glance
- Tasks: Support local communities by visiting customers and discussing TV licence requirements.
- Company: Join a forward-thinking company that values flexibility and community support.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Other info: Inclusive workplace with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while enjoying independence and flexibility.
- Qualifications: Must have a full UK driving licence and strong communication skills.
The predicted salary is between 31650 - 31650 £ per year.
Join us as a Field Officer and play a key role in supporting local communities. You'll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
What's in it for you?
- £31,650 annual salary
- Company car (for work and personal use) or £3,700 annual car allowance
- Mileage paid—including your daily commute from home
- Flexible 36.5 hour working week, with the option of a four day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon-Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle. You’ll begin and end each day from home, travelling locally across Warrington (to be considered for this role you must live in WA postcode areas) using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
- Full UK Driving Licence (Essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problem solving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the WA postcode area
- Schedule flexibility to work required evening and weekend hours
Experience in customer facing roles is essential - your attitude, professionalism, and ability to communicate are what matter most. We are an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone.
Field Enforcement Officer in Warrington employer: Capita plc
Join a dynamic team as a Field Enforcement Officer, where you will enjoy a competitive salary of £31,650, a company car or generous car allowance, and the flexibility to structure your work week around your lifestyle. Our inclusive work culture prioritises employee wellbeing with benefits such as a generous holiday allowance, pension scheme, and access to wellbeing support, all while empowering you to make a meaningful impact in local communities across Warrington.
StudySmarter Expert Advice🤫
We think this is how you could land Field Enforcement Officer in Warrington
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it gives you a chance to ask insightful questions!
✨Tip Number 2
Practice your communication skills! Since this role involves engaging with customers, being able to articulate your thoughts clearly is key. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from past experiences where you had to think on your feet or handle difficult situations. This will demonstrate your ability to stay calm and professional.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Field Enforcement Officer in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Field Enforcement Officer role. Highlight your customer-facing experience and any relevant problem-solving skills to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting local communities and how your background makes you a great candidate for this role. Keep it friendly and professional!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application showcases your ability to engage with people from all backgrounds. Use clear language and a positive tone throughout your written application.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly, and we can’t wait to hear from you!
How to prepare for a job interview at Capita plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Field Enforcement Officer. Familiarise yourself with the key tasks like visiting customers, explaining TV licence requirements, and managing payment plans. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is essential for this position, prepare examples from your past experiences where you've successfully engaged with customers. Think about how you handled difficult situations or explained complex information clearly. This will highlight your ability to connect with people from all backgrounds.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss scenarios where you've had to think on your feet and make sound decisions. The interviewers will be looking for your problem-solving mindset, so consider sharing specific instances where you resolved issues effectively, especially in customer-facing roles.
✨Emphasise Flexibility and Independence
This role requires a flexible schedule and the ability to work independently. Be prepared to talk about how you manage your time and adapt to changing circumstances. Share any experiences where you've successfully worked autonomously, as this will show that you can thrive in a role that offers freedom and responsibility.
