At a Glance
- Tasks: Visit customers without a TV licence, explain legislation, and help them find payment plans.
- Company: Join a supportive team dedicated to keeping communities connected through live programmes.
- Benefits: Enjoy a competitive salary, company car or allowance, and generous holiday entitlements.
- Other info: Flexible working hours with potential for a four-day week and comprehensive training provided.
- Why this job: Develop new skills in a dynamic role while making a positive impact in your community.
- Qualifications: Full UK Driving Licence and strong communication skills are essential; no specific experience required.
The predicted salary is between 31650 - 44250 £ per year.
31,650 + Company Car or Car Allowance | Flexible Schedule
Join us as a Field Officer and play a key role in supporting local communities.
You'll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps-with full training, great benefits, and the freedom of working independently.
What You'll Be Doing
As a Field Officer, you'll play an important role in supporting TV Licensing by engaging with customers across the Bolton area. Working independently, you'll manage your own daily schedule, visiting addresses where no TV licence is recorded and helping customers understand their licensing obligations.
Key responsibilities include:
- Visiting residential addresses throughout the BL postcode area
- Speaking with customers professionally and respectfully
- Explaining TV Licensing requirements and available options
- Setting up payment plans where appropriate
- Recording visit outcomes accurately using mobile technology
- Making informed decisions and working independently in the field
- Occasionally attending court as part of the enforcement process
You'll start and finish your day from home, travelling locally using either a company vehicle or your own vehicle. Full training and equipment will be provided to help you succeed in the role.
What We're Looking For
We're looking for confident, resilient and customer-focused individuals who enjoy working independently and engaging with people from all walks of life.
To be successful in this role, you'll need:
- A full UK driving licence (essential)
- To live within the BL postcode area
- Excellent communication and interpersonal skills
- The ability to remain calm, professional and resilient in a variety of customer situations
- Strong problem‑solving skills and sound judgement
- Good attention to detail and accuracy when recording informationConfidence working independently and managing your own workload
- Basic IT skills and confidence using mobile devices and applications
- A positive attitude and willingness to learn
- Flexibility to work a varied schedule, including evenings and weekends
Experience in a customer-facing role is highly desirable. More importantly, we're looking for people who can demonstrate professionalism, empathy, resilience and a commitment to delivering excellent customer service.
Working Pattern
To support customers at times that suit them best, you'll work 12 of your 36.5 weekly hours between 4pm and 9pm Monday to Friday, or at any time during weekends. This flexible working pattern allows you to organise the remainder of your week around your lifestyle and commitments.
What's in it for you?
- 31,650 annual salary
- Company car (for work and personal use) or 3,700 annual car allowance
- Mileage paid-including your daily commute from home
- Flexible 36.5 hour working week, with the option of a four day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
About Capita TV Licensing:
At Capita TV Licensing, we're supporting the world's oldest national broadcaster. We harness the latest technology so the BBC can continue to create high-quality, independent programmes that inform, educate, and entertain millions of people around the UK, and the world. Our teams visit four million addresses each year to check for license evaders, and they generate over 65 million of revenue, helping to fund the running of the BBC. Join us and discover better as you shape the future of public television.
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
Customer first, always Fearless innovation Achieve together Everyone is valued
Equal Opportunities
At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com
AI & Fair Recruitment at Capita
At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we're here to support you.
How We Use AI in Our Hiring Process
To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we'll be happy to support you.
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Television Licence Field Officer employer: CAPITA PLC
Capita plc is an excellent employer, offering a supportive and dynamic work culture in Woking that empowers employees to make a meaningful impact on candidates' lives as they guide them towards careers in the British Army. With competitive benefits including 23 days' holiday and pension contributions, alongside opportunities for professional growth and development, Capita fosters an environment where teamwork and clear communication are valued, making it an ideal place for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Television Licence Field Officer
✨Tip Number 1
Familiarise yourself with the legislation surrounding TV licences. Understanding the legal framework will not only help you explain it to customers but also demonstrate your knowledge and commitment during interviews.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about various topics. This will help you become more comfortable discussing sensitive subjects, which is crucial for this role.
✨Tip Number 3
Research common objections people have regarding TV licences. Being prepared with thoughtful responses will show that you can handle difficult conversations effectively, a key skill for a Television Licence Field Officer.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the day-to-day responsibilities and challenges, helping you tailor your approach when applying through our website.
We think you need these skills to ace Television Licence Field Officer
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Television Licence Field Officer. Familiarise yourself with the key tasks such as conducting door-to-door visits and explaining payment schemes.
Tailor Your CV:Highlight relevant skills and experiences in your CV that align with the job description. Focus on your communication skills, customer service experience, and any previous roles that required mobility or fieldwork.
Craft a Strong Cover Letter:Write a compelling cover letter that showcases your enthusiasm for the role. Mention why you are interested in working as a Television Licence Field Officer and how your background makes you a suitable candidate.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and professional, reflecting your strong command of English.
How to prepare for a job interview at CAPITA PLC
✨Know the Legislation
Familiarise yourself with the legislation surrounding TV licences. Understanding the legal framework will help you explain it clearly to customers and demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
As this role requires strong interpersonal skills, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've effectively communicated in previous roles, especially in challenging situations.
✨Demonstrate Empathy
Since you'll be visiting customers who may not have a licence, it's important to show empathy. Prepare examples of how you've handled sensitive conversations in the past, highlighting your ability to listen and respond appropriately.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to simulate customer interactions. Practice common scenarios you might face as a Television Licence Field Officer, focusing on how to address objections and provide solutions.
