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- Tasks: Provide hands-on technical support and ensure exceptional service quality.
- Company: Join Capita, a leader in innovative service delivery.
- Benefits: Home-based work, generous leave, and paid volunteering days.
- Why this job: Kickstart your IT career in a supportive, fast-paced environment.
- Qualifications: Experience with SQL, MS Office, and customer-facing support.
- Other info: Access to diverse Employee Network Groups and career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Join Capita as a Technical Support Officer and play a key role on one of our largest delivery contracts, based in Belfast. This homebased role is hands-on, you'll provide day-to-day technical support to ensure exceptional service quality.
What we are looking for:
- Hands on experience working with SQL scripting
- Strong knowledge of MS Office work packages, i.e. Word, Excel, Outlook
- Understanding of ITIL service management
- Experience of managing personal workloads
- Experience of working as part of a team
- Excellent knowledge of coordinating Strategic 3rd Parties
- Proven experience in customer facing 2nd line support
- Excellent communication skills, both written and verbal, including proposal and business writing skills
- Experience in working in a high-pressure environment and meeting tight deadlines
It's the perfect opportunity for a proactive self-starter with a passion for IT and the ambition to grow their career in a fast-paced, supportive environment.
What you will be doing:
- Provide day-to-day technical support ensuring a high-quality service
- Attend sites/remote fix to achieve SLA
- Meet deliverables set by Service Delivery Manager & Project Managers on assigned activities
- Generate and prepare internal and external customer reports and proposals
- Maintain and build technical relationships with Strategic Support Partners
- Manage outstanding calls to closure using available service tools
- Manage internal databases and procedures relevant to MIS & Curriculum Processes to ensure compliance
- Provide support to business functions when directed to by Strategic Service Delivery Managers
- Manage Support Partner related calls and queries
- Contribute to regular MIS Upgrades within agreed timescales
- Perform and audit MIS Patch Management
What's in it for you?
- Homebased working
- 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more.
Don't forget, you're part of a network of thousands of experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you'll do next:
Looking to discover more? In line with our values for openness and transparency, if you are happy to do so, please let your line manager know, this isn't a mandatory requirement. Choose 'Apply now' to fill out our short application and send us your CV.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Technical Support Officer employer: Capita plc
Contact Detail:
Capita plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Officer
✨Tip Number 1
Get your tech skills sharp! Brush up on SQL scripting and MS Office, as these are key for the Technical Support Officer role. We want to see you confidently tackle any technical challenge that comes your way.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and team members, being able to articulate your thoughts clearly is crucial. We suggest doing mock interviews or even chatting with friends about tech topics to get comfortable.
✨Tip Number 3
Show us your teamwork spirit! Highlight any past experiences where you've collaborated with others, especially in high-pressure situations. We love seeing candidates who can thrive in a team environment while managing their own workload.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets to the right people. Plus, we’re all about transparency, so don’t hesitate to reach out if you have questions during the process.
We think you need these skills to ace Technical Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with SQL scripting and MS Office. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear language and structure your thoughts well. We want to see your proposal and business writing skills in action!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Capita plc
✨Know Your SQL Inside Out
Since the role requires hands-on experience with SQL scripting, make sure you brush up on your SQL skills. Prepare to discuss specific queries you've written or problems you've solved using SQL. Practising common SQL questions can really help you stand out.
✨Master MS Office Tools
You’ll need a strong knowledge of MS Office work packages, especially Excel and Word. Familiarise yourself with advanced features like pivot tables in Excel and formatting techniques in Word. Being able to demonstrate these skills during the interview will show you're ready for the job.
✨Showcase Your Customer Support Experience
As this position involves customer-facing 2nd line support, be prepared to share examples of how you've handled challenging customer situations. Highlight your communication skills and how you’ve managed to resolve issues effectively while maintaining a positive relationship.
✨Demonstrate Teamwork and Time Management
The ability to manage personal workloads and work as part of a team is crucial. Think of examples where you successfully collaborated with others or met tight deadlines. This will show that you can thrive in a high-pressure environment, which is key for this role.
