Learner Experience Administrator in Swindon

The Learner Experience Administrator plays a key role in supporting the end-to-end learner journey at the Fire Service College. Working under the guidance of the Learner Experience Team Leader, the postholder will assist in the enrolment, registration, and induction of learners, ensuring they are fully prepared prior to arrival. The role includes managing learner communications, supporting special educational needs and disabilities (SEND) adjustments, and acting as a point of contact during their time on site. Post-course, the administrator will help learners complete submissions and portfolios, while maintaining safeguarding responsibilities throughout the learner journey.

What you’ll be doing:

• Support learners through the full end-to-end journey, including enrolment, registration, induction, and post-course guidance to ensure timely completion and certification.
• Register learners with awarding bodies, check required pre-course work, and communicate all essential course information, including logistics and SEND adjustments.
• Act as the main point of contact on site, welcoming learners, answering queries, and coordinating with Sales, Training Delivery, and Academic Services.
• Maintain accurate learner records, including interactions, progress, safeguarding concerns, and service history.
• Provide ongoing support for submissions and portfolio completion after the course, ensuring learners stay on track.
• Promote a positive, professional experience by supporting continuous improvement activity and collaborating across internal teams.

What we’re looking for:

Essential experience:

• IT competency on Microsoft Office programmes (Word, Excel, and PowerPoint).
• Previous experience as an Administrator or in a customer-facing role.
• Keen eye for detail.
• Excellent verbal and written communication skills.

Desirable experience:

• Knowledge or experience of working in a learning/training environment.

About Fire Service College:

At Capita - Fire Service College we’re training the next generation of firefighters to respond to any emergency and create a safer world. The College is one of the world’s leading organisations for fire prevention, protection, and response. We provide dedicated, accredited training for emergency service professionals, as well as commercial and public sector clients around the globe. We have one of the largest operational fire and rescue training facilities in the world, with a unique training environment, sports centre, and expert instructors. Visitors and learners can train and exercise in a realistic and challenging environment, with a learning experience that is second to none.

What’s in it for you?

• Offering a salary of £25,000.
• Enjoy flexible benefits including extra leave purchase, paid volunteering days, enhanced family leave, lifestyle discounts, and access to inclusive employee networks - all designed to support your wellbeing and personal growth.
• Subsidised canteen, bar, and gym facilities onsite (free membership).
• Free accommodation during the working week (terms apply).
• Free parking onsite.
• You will work at a world-renowned further education training college.
• Flexibility for some home working.

Unlock Your Potential with Capita:

At Capita, your career can take you wherever your ambition leads. You’ll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities:

Capita is committed to an inclusive, barrier-free recruitment process. We’re a Disability Confident employer and welcome applications from everyone. If you need adjustments during the recruitment process, please contact us.