At a Glance
- Tasks: Support local communities by visiting customers and discussing TV licence requirements.
- Company: Join a forward-thinking company that values flexibility and community support.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Other info: Inclusive workplace with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while enjoying independence and flexibility.
- Qualifications: Must have a full UK driving licence and strong communication skills.
The predicted salary is between 31650 - 31650 £ per year.
Join us as a Field Officer and play a key role in supporting local communities. You'll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
What's in it for you?
- £31,650 annual salary
- Company car (for work and personal use) or £3,700 annual car allowance
- Mileage paid—including your daily commute from home
- Flexible 36.5 hour working week, with the option of a four day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon‑Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle. You’ll begin and end each day from home, travelling locally across Stevenage (to be considered for this role you must live in SG7‑9 postcode areas) using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
We’re looking for people who can bring the following:
- Full UK Driving Licence (Essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problem solving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the SG7‑9 postcode area
- Schedule flexibility to work required evening and weekend hours
Experience in customer facing roles is essential—your attitude, professionalism, and ability to communicate are what matter most. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone.
If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you.
Field Enforcement Officer in Stevenage employer: Capita plc
Join a dynamic team as a Field Enforcement Officer, where you will enjoy a competitive salary of £31,650, a company car or generous car allowance, and a flexible working schedule tailored to your lifestyle. Our inclusive work culture prioritises employee wellbeing, offering extensive benefits such as a pension scheme, life assurance, and opportunities for personal growth through training and development. With a focus on community support in Stevenage, you'll have the autonomy to manage your own schedule while making a meaningful impact in the lives of local residents.
StudySmarter Expert Advice🤫
We think this is how you could land Field Enforcement Officer in Stevenage
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it gives you a chance to ask insightful questions!
✨Tip Number 2
Practice your communication skills! As a Field Enforcement Officer, you'll need to engage with a variety of people. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the interview. Think of examples from past experiences where you had to think on your feet or handle difficult situations. This will demonstrate your ability to stay calm and professional.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Enforcement Officer in Stevenage
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Field Enforcement Officer role. Highlight your communication skills and any customer-facing experience you have, as these are key for us.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing a problem-solving mindset, so don’t hold back on sharing your successes!
Be Professional and Personable:Remember, we’re looking for someone who can engage with people from all backgrounds. Use a friendly yet professional tone in your written application to reflect this.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you started on this exciting journey!
How to prepare for a job interview at Capita plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Field Enforcement Officer. Familiarise yourself with the job description, especially the core tasks like communicating licensing requirements and managing payment plans. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples from your past experiences where you've successfully engaged with customers. Think about how you handled difficult situations or explained complex information clearly. Practising these scenarios can help you articulate your skills effectively during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach problem-solving, especially in customer-facing roles. Think of specific instances where you had to make quick decisions or adapt to unexpected challenges. This will highlight your resilience and ability to stay calm under pressure, which are crucial for a Field Officer.
✨Emphasise Your Flexibility and Independence
This role requires a flexible schedule and the ability to work independently. Be prepared to talk about how you manage your time and adapt to changing circumstances. Share any experiences where you've successfully worked alone or adjusted your plans to meet customer needs, as this will demonstrate your suitability for the position.
