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For Companies At a Glance
- Tasks: Lead the design of innovative services for HR, Finance, and Payroll functions.
- Company: Capita, a leader in transforming business processes for clients.
- Benefits: Competitive salary, generous holiday, and flexible volunteering opportunities.
- Why this job: Shape exceptional user experiences and drive impactful service delivery.
- Qualifications: Experience in service design leadership and user-centric approaches.
- Other info: Join a diverse team committed to your growth and career advancement.
The predicted salary is between 72000 - 108000 £ per year.
Overview
Shape how Capita designs and delivers its IT services. We\’re seeking a Service Architect who brings clarity, structure and consistency to the way services are designed and supported across Capita and for our external clients. This role is service management led rather than purely technical: you\’ll translate customer contracts, solution documents and business requirements into clear, deliverable service designs that define who supports what, how it\’s supported, and how it meets our obligations end to end.
What we are looking for
- Extensive experience in designing, developing and implementing sustainable and scalable service management processes and procedures
- Experience in selecting and applying service management principles, policies and techniques in client operational environments
- ITIL Certified
- Customer focussed with ability to identify and understand the (internal and/or external) customer\\\’s needs
- Displays a high degree of knowledge relating to service management and ITSM toolsets
- Good working knowledge of ServiceNow and an understanding and the use of AI
- Experience of working at a senior Operations management level
- Extensive IT Outsource knowledge and experience including experience in developing and using ITO cost models
What you will be doing
- Champion service management and associated processes and procedures within TechOps, operating within the ITIL frameworks and aligned with ISO2000, for which they are subject matter experts
- Provide IT Service Management consultancy services to Capita, its businesses and clients
- Negotiation and renegotiation of customer contracts relating to IT Service Management, including service models and associated ITIL functions, SLAs/KPIs and Service Recognition and Penalty schemes
- Produce and Manage Service Descriptions on behalf of teams across IT Services
- Participate in cost model development, cost modelling and new business governance
- Take a lead role in the design of IT Service Management services, demonstrating a high level of understanding with respect to commercial drivers for both the customer and Capita, customer drivers, customer requirements, contractual agreements, service architecture and service operation, both for Pre-Sales Opportunities/Bids and won services to be delivered.
- Provide a link between delivery teams and Operational teams to ensure that services are delivered to meet contractual and commercial requirements
- Maintenance of a Service Design RAID, ensuring that project management understand any service risks, dependencies and issues and the impact that these may have and the associated resolution and mitigation
This is a great fit for someone from a service management or service delivery background who enjoys the people side as much as the process-bringing structure to ambiguity, influencing how services operate end to end, and championing continuous improvement
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita\\\’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We\\\’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.
Check out our website www.capita.com for more information
What\\\’s in it for you?
- Homebased working
- 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- Company matched pension, a cycle2work scheme, 15 weeks\\\’ fully paid maternity, adoption and shared parental leave and plenty more.
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You\\\’ll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We\\\’re committed to your growth – offering endless opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
Customer first, always Fearless innovation Achieve together Everyone is valued
What we hope you\\\’ll do next
Choose \\\’Apply now\\\’ to fill out our short application, so that we can find out more about you.
We\\\’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We\\\’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you\\\’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we\\\’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
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Service Architect employer: Capita plc
Contact Detail:
Capita plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Architect
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Capita or similar companies. A friendly chat can open doors and give you insights that might just help you land that Service Architect role.
✨Tip Number 2
Prepare for the interview by understanding Capita's values and how they align with your experience. Think about examples from your past that showcase your service design leadership and user-centric approach. We want to see how you can bring that to the table!
✨Tip Number 3
Don’t forget to showcase your UX design skills! Bring a portfolio or examples of your previous work that highlight your ability to create seamless user experiences. This is your chance to shine and show us what you can do!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Capita and ready to take on the challenge of shaping high-quality service outputs.
We think you need these skills to ace Service Architect
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service design leadership. We want to see how your skills align with the role of Service Architect, so don’t hold back on showcasing your relevant achievements!
Showcase User-Centric Design: Since this role is all about creating exceptional user experiences, be sure to include examples of your work that demonstrate your understanding of user-centric service design. We love seeing how you’ve made a difference in previous projects!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you the perfect fit for the Service Architect position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capita plc
✨Know Your Service Design Inside Out
Make sure you have a solid grasp of service design principles, especially in the context of HR, Finance, and Payroll. Be ready to discuss your previous experiences and how they align with the role's requirements, particularly your leadership in large-scale programmes.
✨Showcase User-Centric Thinking
Prepare examples that highlight your understanding of user-centric service design. Discuss how you've integrated user feedback into your designs and how this has improved service delivery in past projects.
✨Be Ready to Discuss Quality Assurance
Since quality assurance is key for this role, come prepared to talk about your experience in creating Standard Operating Procedures (SOPs) and how you've ensured service excellence in your previous roles. Specific examples will make your points more compelling.
✨Demonstrate Leadership and Mentorship Skills
As you'll be managing and mentoring Junior Service Architects, think of instances where you've successfully led a team or mentored others. Highlight your approach to fostering collaboration and innovation within your team.
