As a Senior Workforce Planning Analyst, you'll lead forecasting, capacity planning and workforce modelling across operational and strategic programmes. You'll turn complex data into clear recommendations, helping the business understand future staffing needs, optimise resources and make informed decisions. Working with teams across Operations, Finance, Commercial, HR and Transformation, you'll support operational performance, financial planning and growth initiatives. This role is home-based but you will need to be able to travel to the Manchester office for meetings when arranged. What you'll be doing Develop short, medium and long-term demand forecasts, using operational trends, customer behaviour, seasonality and transformation activity. Build workforce capacity plans that translate forecasted demand into staffing requirements, recruitment plans and resource profiles. Create scenario models to assess the workforce impact of changing volumes, efficiencies, contract changes and growth opportunities. Produce clear workforce insights, executive-level reporting and evidence-based recommendations to support business decisions. Partner with stakeholders across Operations, Finance, Commercial, HR and Transformation to review plans and constructively challenge assumptions. Improve workforce planning tools, processes, governance and data quality through automation, analytics and new technologies. What we're looking for Essential Significant experience within Workforce Management, Resource Planning or Workforce Planning. Strong experience in forecasting, capacity planning and workforce modelling. Advanced Excel and data modelling skills, including experience producing scenario models and business planning assumptions. Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights. Excellent communication and stakeholder management skills, including experience presenting recommendations to senior stakeholders. Knowledge of workforce management principles, service operations and resource optimisation. Desirable Experience using Power BI, Sigma, Snowflake or similar analytical platforms. Experience supporting bid modelling and commercial activity. About Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences What's in it for you? 23 days' holiday (rising to 27) with the opportunity to buy extra leave The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email or call and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - #J-18808-Ljbffr
Senior Workforce Planning Analyst employer: CAPITA PLC
Capita TV Licensing is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary of £31,650 along with a company car or generous car allowance. With a flexible working schedule tailored to fit your lifestyle, comprehensive training, and a supportive work culture, you will have the opportunity to engage with diverse communities while making a meaningful impact in public broadcasting. Join us in Reading and unlock your potential in a role that values professionalism, empathy, and innovation.
