Senior Human Cyber Risk Analyst

We are seeking an experienced Human Cyber Risk Analyst to lead and evolve our human-centric cybersecurity strategy. This senior role will analyse behavioural risk, develop evidence-based interventions, and embed behavioural science across our cyber resilience programmes. You will influence senior stakeholders, lead key initiatives such as the Security Champions Network, and drive communications and learning strategies that are measurable, strategic, and aligned to business objectives.

This role plays a central part in bringing our values to life by putting Customer First Always, driving Fearless Innovation through behavioural science, working collaboratively to Achieve Together, and fostering a culture where Everyone is Valued and able to work securely.

At Capita, we live by our values: Customer First, Always; Fearless Innovation; Achieve Together; Everyone is Valued. These guide how we work, collaborate, and deliver exceptional results.

How This Role Aligns to Capita Values

• Customer First Always - reducing human-based cyber risks and enabling secure behaviour across the organisation.
• Fearless Innovation - applying behavioural science and data-driven insights to transform cyber resilience.
• Achieve Together - collaborating with stakeholders and teams to build a strong security culture.
• Everyone is Valued - designing inclusive learning, communications, and support that meet diverse colleague needs.

What we’re looking for

• Deep expertise in behavioural science and its application to cybersecurity.
• Experience using Human Risk Management Platforms.
• Proven experience leading behavioural risk programmes within medium or large organisations.
• Advanced knowledge of instructional design and adult learning theory.
• Experience with data analytics tools such as Power BI or Excel.
• Academic background in psychology, behavioural science, organisational change, or cybersecurity, or a field suitable for this role.

You Will Also Need

• Strong stakeholder management and the ability to influence senior leaders.
• Strong leadership, ability to lead teams and manage multiple strategic workstreams.
• Strong analytical thinking and a data-driven approach to decision-making.

What you’ll be doing

• Behavioural Risk Analysis & Strategy

• Analyse human cyber behaviours using qualitative and quantitative data within a Human Risk Management Platform.
• Define organisational behavioural risk priorities and develop strategic interventions.
• Apply behavioural science frameworks such as COM-B and the Behaviour Change Wheel.

• Design, oversee, and evaluate large-scale behaviour change programmes.
• Partner with senior stakeholders to embed behavioural insights into enterprise-wide resilience strategies.
• Monitor programme impact and drive continuous improvement using data-driven insights.

• Lead the strategy, development, and optimisation of the Security Champions Network.
• Provide champions with training, tools, and engagement resources.
• Enhance governance, reporting, and performance metrics for the network.

• Develop communication strategies using behavioural influence models such as MINDSPACE and Nudge Theory.
• Collaborate with internal communications and design teams on behaviour-change campaigns.

• Lead the design of tailored cybersecurity learning experiences.
• Apply DSAT, Bloom's Taxonomy, and behavioural insights to learning design.
• Create learning pathways that support secure working behaviours.

Capita is a dynamic leader in consulting and digital services, helping some of the UK’s most recognized organizations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors—government, healthcare, education, and finance—offering you the chance to contribute to projects that impact millions of lives.

At Capita, you’ll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion. We’re committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities.

If you’re ready to make an impact and grow your career, Capita is the place for you.

What’s in it for you?

• Remote working - work from wherever you’re happiest in the UK.
• Competitive Salary.
• 23 days’ holiday, rising to 27 (pro rata) - plus the option to buy more after qualifying period.
• Paid volunteering day with a charity of your choice.
• Generous family leave policies - including 15 weeks’ fully paid maternity, adoption, and shared parental leave.
• Cycle2Work scheme, pension, life assurance, and more.

We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.

If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you.