At a Glance
- Tasks: Manage scheduling and provide excellent customer service through calls and appointments.
- Company: Join Capita, a leader in supporting disabled individuals to find work.
- Benefits: Competitive salary, generous holiday, and flexible volunteering opportunities.
- Other info: Hybrid role with great career growth and a focus on diversity.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in administrative roles required.
The predicted salary is between 21000 - 28000 £ per year.
As a Scheduling and Special Benefits Administrator you will work as a member of a busy Admin Scheduling team responsible for a multitude of tasks including:
- Speaking to claimants on inbound and outbound calls
- Scheduling telephone and face-to-face appointments
- Liaising with local and regional MCA offices and HCP staff
This is a hybrid role based in Northern Ireland. You will be required to attend training in the Belfast office. Working hours - Monday - Friday 8:30am - 5pm.
What you'll be doing:
- Speaking to claimants on inbound and outbound calls
- Scheduling Telephone and Face-to-face assessments
- Facilitating cancellations
- Liaising with MCAs
- Delivering an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion
- To accurately capture data and enter it on to the relevant systems
What we're looking for:
- Excellent interpersonal and organisational skills
- Highly effective verbal and written communication skills, including a high standard of vocabulary & grammar
- Telephone and computer literate
- Ability to demonstrate empathy and ownership of customer problems, inspiring customer confidence
- Previous demonstrable experience in an administrative and organisational role, preferably in an office environment
- Experience of dealing with multiple business departments
- Experience of working to tight deadlines
- Competent in using Microsoft suites to include Word, Excel, PowerPoint, Outlook etc.
About WCA: The Work Capability Assessment (WCA) was designed to assess what people can do, not what they cannot, and to support more disabled people and people with health conditions to find work or to move closer to the labour market. Work Capability Assessments are delivered on behalf of the Department for Communities (DfC) by Capita.
What's in it for you?
- Annual salary of 24,900
- 25 days' holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Access to the Headspace app for you and up to 5 family or friends.
Unlock Your Potential with Capita: At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose.
Customer first, always
Fearless innovation
Achieve together
Everyone is valued
What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you.
Equal Opportunities: At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com. As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
Scheduling and Special Benefits Administrator employer: Capita plc
Capita is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary of £24,900 along with generous benefits such as 25 days' holiday, a robust pension scheme, and opportunities for volunteering. Our inclusive work culture fosters collaboration and innovation, ensuring that every team member feels valued and empowered to reach their full potential in a supportive environment based in Northern Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduling and Special Benefits Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Capita plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Capita plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Scheduling and Special Benefits Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Capita plc:Your cover letter is your chance to shine! Tell us why you want to work at Capita plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Capita plc!
How to prepare for a job interview at Capita plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
