At a Glance
- Tasks: Join our team to repair and re-image IT equipment while collaborating with various operational teams.
- Company: Dynamic tech company based in Belfast, focused on innovation and teamwork.
- Benefits: Competitive salary, generous holiday, matched pension, and opportunities for professional growth.
- Other info: Inclusive workplace with career development opportunities and a commitment to diversity.
- Why this job: Be hands-on in a fast-paced environment and make a real impact on customer satisfaction.
- Qualifications: Experience in IT repair, strong problem-solving skills, and effective communication.
The predicted salary is between 26000 - 26000 € per year.
Join our Command Centre at Hillview House, Belfast, as an IT Workshop Engineer and be at the heart of our device build and repair operation. This is a hands-on role for someone who enjoys fault-finding, device imaging and working with hardware at pace. You'll take ownership of workshop tasks and customer imaging projects, collaborating with wider operational teams to ensure services are delivered accurately and on time.
What we are looking for:
- Experience of working in a similar hands-on IT repair role
- Strong logical thinking skills, with the ability to quickly identify and implement appropriate remedial actions
- Clear and effective communication skills, both verbal and written
- Able to work independently using own initiative, with minimal supervision
- Basic working knowledge of Microsoft Office applications
- Works effectively as part of a team
- Motivated and eager to develop and grow technical skills
What you'll be doing:
- Repair and re-image customer IT equipment in line with service requirements
- Repair spare parts to ensure sufficient stock levels are maintained for future customer calls
- Work closely with support teams, including Logistics, Resource Scheduling and Field Teams, to ensure SLAs are met
- Check manufacturers' warranty information to maximise free-of-charge (FOC) spare parts and recover labour costs where applicable
- Build and maintain knowledge of multiple manufacturers and their respective warranty processes
- Image and customise customer devices to meet specific customer requirements
- Liaise with wider teams (e.g. Logistics, Schedulers and Field Teams) to resolve customer queries effectively
- Provide technical support for small and large projects when required
What's in it for you:
- A salary of £26,000 per annum
- Monday-Friday working - no weekends!
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave
- Company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
- Volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
IT Workshop Engineer in Peacehaven employer: Capita plc
At our Command Centre in Hillview House, Belfast, we pride ourselves on being an excellent employer that values hands-on expertise and fosters a collaborative work culture. With competitive benefits including a generous holiday allowance, a matched pension scheme, and opportunities for professional development through our Learning Academy, we empower our IT Workshop Engineers to grow their skills while enjoying a healthy work-life balance. Join us and be part of a diverse team committed to delivering exceptional service and making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land IT Workshop Engineer in Peacehaven
✨Tip Number 1
Get hands-on! If you're applying for the IT Workshop Engineer role, show us your practical skills. Bring along examples of your previous work or even a portfolio of your repair projects to demonstrate your experience.
✨Tip Number 2
Communication is key! Be ready to chat about how you’ve worked with teams in the past. We want to see that you can collaborate effectively, so think of examples where you’ve resolved issues with colleagues or customers.
✨Tip Number 3
Show your initiative! We love candidates who can think on their feet. Prepare to discuss times when you’ve identified problems and taken action without waiting for direction. This will highlight your ability to work independently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Hillview House. Don’t miss out!
We think you need these skills to ace IT Workshop Engineer in Peacehaven
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on IT repair experience and any relevant skills. We want to see how your background aligns with the role of IT Workshop Engineer, so don’t be shy about showcasing your fault-finding and device imaging expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your skills can contribute to our team. Keep it clear and concise, and remember to mention your ability to work independently and as part of a team.
Show Off Your Communication Skills:Since clear communication is key in this role, make sure your written application reflects that. Use straightforward language and structure your application well, so we can easily see your qualifications and enthusiasm for the position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capita plc
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills related to IT repair and device imaging. Be ready to discuss specific tools and techniques you've used in previous roles, as well as any troubleshooting methods you prefer. This will show that you're not just familiar with the basics but can also handle the hands-on aspects of the job.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you successfully identified and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your logical thinking and ability to implement effective solutions quickly, which is crucial for this role.
✨Communicate Clearly and Confidently
Since clear communication is key in this position, practice articulating your thoughts clearly. You might be asked to explain complex technical concepts, so try to simplify them as if you were talking to someone without a tech background. This will highlight your effective communication skills.
✨Be a Team Player
Emphasise your ability to work collaboratively with other teams, like Logistics and Field Teams. Share examples of how you've worked effectively in a team setting in the past. This will show that you understand the importance of teamwork in meeting service level agreements and delivering excellent customer service.
