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- Tasks: Lead and manage critical incidents in real-time at our Live Command Centre.
- Company: A leading business outsourcing firm in Northern Ireland.
- Benefits: Collaborative work environment with opportunities for professional growth.
- Why this job: Be at the forefront of incident management and make a real difference.
- Qualifications: Experience in multi-client environments and knowledge of ITIL principles.
- Other info: Join a newly established team and enhance your career.
The predicted salary is between 36000 - 60000 £ per year.
A prominent business outsourcing firm in Northern Ireland is seeking a Major Incident Manager to oversee critical incidents in real-time. This on-site role requires managing high priority incidents, ensuring effective communication among technical teams and leadership.
Ideal candidates will have experience in a multi-client environment and an understanding of ITIL principles. The position offers a collaborative work environment in a newly established Command Centre, with opportunities for professional growth and development.
On-Site Major Incident Leader - Live Command Centre in Newtownabbey employer: Capita plc
Contact Detail:
Capita plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site Major Incident Leader - Live Command Centre in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work in incident management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL principles and real-time incident management strategies. We want you to showcase your expertise and how you can handle high-pressure situations with ease.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace On-Site Major Incident Leader - Live Command Centre in Newtownabbey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing critical incidents and working in a multi-client environment. We want to see how your skills align with the role, so don’t be shy about showcasing your ITIL knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Major Incident Manager role. Share specific examples of how you've successfully managed high-priority incidents in the past.
Showcase Your Communication Skills: Since this role involves effective communication among teams, make sure to highlight your communication skills in your application. We love candidates who can convey complex information clearly and concisely!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Capita plc
✨Know Your ITIL Principles
Make sure you brush up on your ITIL knowledge before the interview. Understanding these principles is crucial for a Major Incident Manager, so be ready to discuss how you've applied them in past roles.
✨Showcase Your Communication Skills
Since this role involves managing communication among technical teams and leadership, prepare examples that highlight your ability to convey complex information clearly and effectively. Think of specific incidents where your communication made a difference.
✨Demonstrate Multi-Client Experience
Be prepared to talk about your experience in a multi-client environment. Share specific challenges you faced and how you successfully managed incidents across different clients, showcasing your adaptability and problem-solving skills.
✨Emphasise Collaboration
This position offers a collaborative work environment, so highlight your teamwork experiences. Discuss how you’ve worked with diverse teams to resolve incidents and how you foster a positive team dynamic under pressure.
