At a Glance
- Tasks: Repair and re-image IT equipment while collaborating with support teams.
- Company: Join a dynamic team at Hillview House, Belfast.
- Benefits: £26,000 salary, 23 days holiday, and flexible working hours.
- Other info: Opportunities for career development and inclusive work environment.
- Why this job: Hands-on role perfect for tech enthusiasts wanting to grow their skills.
- Qualifications: Experience in IT repair, strong communication, and teamwork skills.
The predicted salary is between 26000 - 26000 € per year.
Join our Command Centre at Hillview House, Belfast, as an IT Workshop Engineer and be at the heart of our device build and repair operation. This is a hands-on role for someone who enjoys fault finding, device imaging and working with hardware at pace. You'll take ownership of workshop tasks and customer imaging projects, collaborating with wider operational teams to ensure services are delivered accurately and on time.
What we are looking for:
- Experience of working in a similar hands-on IT repair role
- Strong logical thinking skills, with the ability to quickly identify and implement appropriate remedial actions.
- Clear and effective communication skills, both verbal and written.
- Able to work independently using own initiative, with minimal supervision.
- Basic working knowledge of Microsoft Office applications.
- Works effectively as part of a team.
- Motivated and eager to develop and grow technical skills.
This is an excellent opportunity for someone with a practical, logical approach who enjoys working with IT hardware, learning new technologies and contributing to a collaborative team environment while delivering high quality service to customers.
What you'll be doing:
- Repair and re-image customer IT equipment in line with service requirements.
- Repair spare parts to ensure sufficient stock levels are maintained for future customer calls.
- Work closely with support teams, including Logistics, Resource Scheduling and Field Teams, to ensure SLAs are met.
- Check manufacturers' warranty information to maximise free-of-charge (FOC) spare parts and recover labour costs where applicable.
- Build and maintain knowledge of multiple manufacturers and their respective warranty processes.
- Image and customise customer devices to meet specific customer requirements.
- Liaise with wider teams (e.g. Logistics, Schedulers and Field Teams) to resolve customer queries effectively.
- Provide technical support for small and large projects when required.
What's in it for you?
- A salary of £26,000 per annum
- Monday to Friday working – no weekends!
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave
- Company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, and plenty more
- Volunteering for our charity partners or a cause of your choice – opportunity to take a paid day out of the office
- Access to our Employee Network Groups
- Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you.
IT Workshop Engineer in Newtownabbey employer: Capita plc
At our Command Centre in Hillview House, Belfast, we pride ourselves on fostering a dynamic and inclusive work culture that empowers IT Workshop Engineers to thrive. With a competitive salary, generous holiday allowance, and opportunities for professional development through our Learning Academy, we ensure our employees are well-supported in their career growth while enjoying a healthy work-life balance. Join us to be part of a collaborative team dedicated to delivering high-quality service and innovative solutions in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Workshop Engineer in Newtownabbey
✨Tip Number 1
Get hands-on! If you can, try to get some practical experience before your interview. Tinker with devices, practice fault finding, and get familiar with imaging processes. This will not only boost your confidence but also give you real examples to discuss during your chat.
✨Tip Number 2
Brush up on your communication skills! Since you'll be working closely with various teams, being able to clearly explain technical issues is key. Practice explaining complex concepts in simple terms, so you're ready to impress during the interview.
✨Tip Number 3
Show your initiative! Be prepared to share examples of how you've taken ownership of tasks in the past. Whether it’s a project you led or a problem you solved independently, demonstrating your proactive approach will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Hillview House. We can’t wait to see what you bring to the table!
We think you need these skills to ace IT Workshop Engineer in Newtownabbey
Some tips for your application 🫡
Show Off Your Skills:When you're writing your application, make sure to highlight your hands-on IT repair experience. We want to see how you've tackled fault finding and device imaging in the past, so don’t hold back on those examples!
Keep It Clear and Concise:Effective communication is key! Use clear language and keep your sentences short and to the point. This will help us understand your experience and skills without getting lost in jargon.
Tailor Your Application:Make sure to tailor your application to the job description. Mention specific tasks from the role that excite you and how your background aligns with what we’re looking for. It shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Capita plc
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT hardware and repair processes. Familiarise yourself with common issues and solutions, as well as the specific devices mentioned in the job description. This will help you demonstrate your hands-on experience and logical thinking skills during the interview.
✨Show Off Your Communication Skills
Since clear communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would handle a customer query or collaborate with other teams, so think of examples where you've successfully communicated complex information before.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you need to identify faults or implement remedial actions quickly. Think about past experiences where you’ve had to troubleshoot issues under pressure and be ready to share those stories.
✨Demonstrate Your Team Spirit
This role requires collaboration with various teams, so be prepared to discuss how you work effectively within a team. Share examples of successful projects where you contributed to a group effort, highlighting your ability to take initiative while also supporting your colleagues.
