At a Glance
- Tasks: Monitor and resolve network incidents in a fast-paced, high-visibility environment.
- Company: Join a leading tech company with a commitment to inclusivity and career growth.
- Benefits: Competitive salary, shift allowance, extensive training, and generous holiday leave.
- Other info: Dynamic team environment with opportunities for professional development and progression.
- Why this job: Make a real impact in network operations while developing your technical skills.
- Qualifications: Experience in networking and troubleshooting; CCNA certification is a plus.
The predicted salary is between 32000 - 41600 £ per year.
We are seeking a Network Operations Centre (NOC) Engineer to join our 24/7 Technology Operations Command Centre operation based at Hill View House, Newtownabbey. This is a hands‑on, shift‑based role operating in a fast‑paced, high‑visibility environment, responsible for the monitoring, diagnosis, and resolution of network incidents across a diverse, mission‑critical customer estate.
Working Pattern
- 24/7 shift‑based role (days and nights)
- Typical pattern: 4 on / 4 off
- Day shifts: 07:00-19:00
- Night shifts: 19:00-07:00
What we are looking for
- Practical experience in troubleshooting across routing and switching technologies.
- Experience working as a Network Engineer in an enterprise or service provider environment is desirable.
- Ideally an understanding of networking fundamentals including TCP/IP, DNS, LAN/WAN, VLANs, and routing protocols (e.g. BGP, OSPF).
- Desirable to have experience supporting multi‑vendor environments (e.g. Cisco, Juniper, Palo Alto, AWS).
- Familiarity with monitoring, alerting, and ticketing systems (e.g. SolarWinds, ServiceNow, BMC Remedy).
- Excellent problem‑solving and analytical skills.
- Ability to remain calm and methodical during high‑severity incidents.
- Highly organised, with strong attention to detail and documentation standards.
- Team‑oriented, with the confidence to take ownership of incidents and decisions.
Qualifications
- CCNA or equivalent networking certification is desirable but not essential (CCNP, JNCIA advantageous).
- Eligible to obtain Security Clearance.
What you’ll be doing
- Proactively monitor network performance, capacity, and availability using enterprise monitoring tools (e.g. SolarWinds, PRTG, Juniper MIST).
- Diagnose, troubleshoot, and resolve network faults across LAN, WAN, SDWAN and telecoms services while minimising service impact.
- Log, manage, and progress incidents and service requests through the full lifecycle, maintaining accurate updates and detailed documentation.
- Work within defined Service Level Agreements (SLAs) to ensure timely resolution and high first‑time fix rates.
- Perform routine network health checks and preventative maintenance activities, deploying patches, firmware updates, and minor configuration changes as required.
- Produce clear incident reports, shift handovers, and technical documentation.
- Escalate complex or unresolved issues to senior engineers or external vendors where appropriate.
- Communicate clearly and professionally with customers, suppliers, and internal stakeholders, remaining calm under pressure.
What’s in it for you
- A salary up to 32,000 per annum along with an attractive 30% shift allowance.
- Extensive training opportunities to support technical and professional development.
- Opportunities for career progression within Network Engineering and Technology Operations.
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
- Free onsite parking.
- Company‑matched pension, life assurance, 15 weeks’ fully paid maternity and adoption leave, shared parental leave, paternity pay of two weeks and more.
- Volunteering for our charity partners or a chosen cause—opportunity to take a paid day out of the office.
- Access to Employee Network Groups, workshops and learning academy for additional qualifications.
We are an equal‑opportunity and Disability Confident employer, committed to a barrier‑free recruitment process and inclusive work environment.
Network Operations Centre Engineer employer: Capita plc
Join a dynamic team at our 24/7 Technology Operations Command Centre in Newtownabbey, where we prioritise employee growth and development. As a Network Operations Centre Engineer, you'll benefit from extensive training opportunities, a competitive salary with a generous shift allowance, and a supportive work culture that values teamwork and inclusivity. With a focus on career progression and a range of employee benefits, including paid volunteering days and a company-matched pension, we are committed to creating a rewarding and meaningful workplace for all our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Network Operations Centre Engineer
✨Tip Number 1
Get familiar with the tools mentioned in the job description, like SolarWinds and ServiceNow. If you can, play around with them or find online tutorials to boost your confidence before the interview.
✨Tip Number 2
Brush up on your networking fundamentals, especially TCP/IP and routing protocols. Being able to discuss these topics fluently will show you're serious about the role and ready to tackle any technical questions.
✨Tip Number 3
Practice staying calm under pressure. Think of scenarios where you had to troubleshoot quickly and how you handled them. Sharing these experiences during your interview can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Network Operations Centre Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your practical experience in troubleshooting and any relevant networking technologies. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the NOC Engineer role. Share specific examples of your problem-solving skills and how you’ve handled high-pressure situations in the past.
Show Off Your Certifications:If you have any networking certifications like CCNA or CCNP, make sure to mention them! Even if they’re not essential, they can give you an edge over other candidates. We love seeing that commitment to professional development.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capita plc
✨Know Your Networking Fundamentals
Brush up on your knowledge of TCP/IP, DNS, LAN/WAN, VLANs, and routing protocols like BGP and OSPF. Being able to discuss these concepts confidently will show that you have a solid foundation in networking, which is crucial for the NOC Engineer role.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved network issues in the past. Highlight your analytical skills and ability to remain calm under pressure, especially during high-severity incidents, as this is key in a fast-paced environment.
✨Familiarise Yourself with Tools
Get to know the monitoring and ticketing systems mentioned in the job description, like SolarWinds and ServiceNow. If you can speak about your experience with these tools or similar ones, it will give you an edge and show that you're ready to hit the ground running.
✨Show Team Spirit and Ownership
Be prepared to discuss how you work within a team and take ownership of incidents. Share examples of how you've collaborated with others to resolve issues and how you communicate effectively with customers and stakeholders, as teamwork is essential in this role.
