At a Glance
- Tasks: Support local communities by visiting customers and discussing TV licence requirements.
- Company: Join a forward-thinking company that values flexibility and community support.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Other info: Inclusive workplace with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while enjoying independence and flexibility.
- Qualifications: Must have a full UK driving licence and strong communication skills.
The predicted salary is between 31650 - 31650 £ per year.
Join us as a Field Officer and play a key role in supporting local communities. You'll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
What's in it for you?
- £31,650 annual salary
- Company car (for work and personal use) or £3,700 annual car allowance
- Mileage paid—including your daily commute from home
- Flexible 36.5 hour working week, with the option of a four day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon-Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle. You’ll begin and end each day from home, travelling locally across Manchester (to be considered for this role you must live in M postcode areas) using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
We're looking for people who can bring the following:
- Full UK Driving Licence (Essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problem solving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the M postcode area
- Schedule flexibility to work required evening and weekend hours
Experience in customer facing roles is essential - your attitude, professionalism, and ability to communicate are what matter most.
Equal opportunity and reasonable adjustments
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or would like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Field Officer in Manchester employer: Capita plc
Join a dynamic team as a Field Officer, where you'll enjoy a competitive salary of £31,650, a company car or generous car allowance, and the flexibility to manage your own schedule. Our inclusive work culture prioritises employee wellbeing with benefits like a generous holiday allowance, pension, and access to support networks, all while making a meaningful impact in local communities across Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Field Officer in Manchester
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it gives you a chance to ask insightful questions!
✨Tip Number 2
Practice your communication skills! As a Field Officer, you'll need to engage with a variety of people. Role-play common scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the interview. Think of examples from past experiences where you had to think on your feet and how you handled challenging situations. This will highlight your resilience and judgement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Field Officer in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Field Officer role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills:Since strong communication is key for this role, don’t shy away from showcasing your ability to engage with diverse people. Share examples of how you've successfully navigated customer interactions in the past.
Be Professional and Personable:We want to see your professional side, but also your personality! Make sure your application reflects a balance of professionalism and approachability, as you'll be working independently and interacting with customers regularly.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Capita plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Field Officer role. Familiarise yourself with the responsibilities, such as visiting customers and explaining TV licence requirements. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively engaged with customers in the past. Think about situations where you had to explain complex information clearly or resolve issues. This will demonstrate your ability to connect with people from all backgrounds.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Think of specific instances where you had to make quick decisions or manage difficult situations. This will highlight your problem-solving mindset and good judgement, which are essential for a Field Officer.
✨Emphasise Flexibility and Independence
The role requires a flexible schedule and the ability to work independently. Share experiences where you've successfully managed your own time or adapted to changing circumstances. This will show that you're well-suited for the autonomy that comes with being a Field Officer.
