At a Glance
- Tasks: Process customer inquiries and data in a dynamic financial services environment.
- Company: Join Capita, a leader in regulated financial services with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, great training, and flexible working options.
- Other info: Be part of an inclusive team that values diversity and personal growth.
- Why this job: Make a real difference by helping customers and developing your career in finance.
- Qualifications: Experience in customer service or administration, with strong communication skills.
The predicted salary is between 25155 - 25155 £ per year.
Capita is looking for an experienced Administrator to work within our regulated Financial Services division on a key Life & Pensions client. The role will involve processing and entering phone/paper enquiries related data into the computer, handling customer service inquiries and problems via phone, paper, and mail. You will be required to be flexible to work across all back-office teams if support is required. Full training will be provided. Customer experience is something that is very important to us and making our customers happy will be your number one priority. We aim to resolve any issues first time, which means we want team members who are dedicated to providing an excellent customer service experience to our customers.
Salary: 25,155
Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 5pm (typically 8-4 or 9-5).
Location: Office based on Oxford Road, Manchester City Centre. Hybrid working contract. Homeworking days will be available upon successful probation.
What will you deliver?
- Processing calculations and life/pensions related data to in house systems and in line with documented procedures.
- Complete administration tasks within service standards.
- Refer complex problems to senior staff.
- Receiving, investigating, and responding to all customer inquiries.
- Ensure customer records are accurately maintained.
- Communicate effectively both verbally and in writing.
- Achieve targets to maintain productivity, quality, and contractual service level agreements.
- Manage own workload effectively and prioritise accordingly to meet targets.
- Accurately complete any quality/productivity documentation required.
What are we looking for?
- Previous experience in the Life & Pensions or regulated Financial Services sector, ideally in a customer service role or administration role.
- A genuine passion for helping people.
- Confident communicator with a professional and friendly manner.
- Excellent listening skills and an ability to problem solve.
- A fast learner with an attention to detail.
- The ability to work under pressure and prioritise workload.
- Someone who is punctual and reliable.
- Excellent accuracy skills.
- Minimum Grade Standard Grade GCSE Grade C/ Nat 5 Grade 4 in Maths and English.
What can we offer you?
- A starting salary of 25,155 per annum.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave...and plenty more.
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
- You’ll be joining a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors.
- There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.
Our purpose is to create a better outcome for you.
About Capita Regulated Services
At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services.
What's Next?
If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch.
Equal Opportunities
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you.
For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter.
If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work.
Customer Service Administrator in Manchester employer: Capita plc
Capita is an exceptional employer that prioritises employee development and well-being, offering comprehensive training and a supportive work environment in the heart of Manchester City Centre. With a competitive salary, generous benefits including a matched pension scheme and paid parental leave, and a commitment to inclusivity, Capita fosters a culture where employees can thrive and grow within the regulated financial services sector. Join a dedicated team focused on delivering outstanding customer service while enjoying the flexibility of hybrid working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Capita and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the customer service role and be ready to share specific examples.
✨Tip Number 3
Dress the part! Even if the role is office-based, showing up in smart attire can make a great first impression. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Administrator in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in customer service and administration, especially in the Life & Pensions sector. We want to see how your skills align with our mission to provide excellent customer experiences!
Show Your Passion:Let your genuine passion for helping people shine through in your written application. We love candidates who are enthusiastic about making customers happy, so share any relevant experiences that showcase this!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to track your application and ensure you’re considered for the role. Plus, it shows you’re serious about joining our team at Capita!
How to prepare for a job interview at Capita plc
✨Know Your Stuff
Before the interview, brush up on your knowledge of the Life & Pensions sector. Familiarise yourself with common customer service scenarios and how to handle them. This will show that you’re not just a good communicator but also someone who understands the industry.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Be ready to discuss how you approached the problem, what steps you took, and the outcome. This will demonstrate your ability to think on your feet and prioritise customer satisfaction.
✨Practice Effective Communication
Since the role involves a lot of communication, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family to get comfortable with speaking about your experiences and skills in a professional manner.
✨Be Ready to Discuss Flexibility
The job requires flexibility across back-office teams, so be prepared to discuss your adaptability. Think of times when you’ve had to switch tasks or take on new responsibilities and how you managed those changes. This will highlight your willingness to support the team wherever needed.
