Software Business Analyst in London

Purpose of the role:

9 MONTHS FTC - WITH THE POSSIBILITY OF EXTENSION THROUGH TO MID 2027. The primary objective of this role is to gather, analyse, and document business requirements, map processes, and act as the interface between business stakeholders and technical teams. The Software Business Analyst ensures user needs are clearly defined and translated into actionable deliverables, supporting the delivery of automation and integration projects across multiple workstreams. The role requires close collaboration with stakeholders and end users to drive process improvement and support successful solution delivery.

What you'll be doing:

• Capture business and user requirements (as stories for agile delivery).
• Ensure requirements are understood, developed, tested, and delivered to specification.
• Map and document business processes, identifying opportunities for automation and optimisation.
• Own the relationship with project stakeholders to identify, prioritise, model, and document business, process, and data requirements.
• Represent project stakeholders throughout planning, development, and release processes.
• Support solution design workshops and contribute to integration planning activities.
• Collaborate with QA teams to define acceptance criteria and support user acceptance testing.
• Work with stakeholders to drive adoption of new solutions and process changes.
• Ensure all deliverables adhere to GDS Service Standards, accessibility, and security requirements.

What we're looking for:

• Experience working as a business analyst on software, automation, or integration projects.
• Strong process mapping and requirements documentation skills.
• Excellent communication and stakeholder management abilities.
• Familiarity with Agile delivery and tools such as Jira or Azure DevOps.
• Understanding of GDS principles and their application in digital service delivery.
• Experience with automation projects and integration with ERP or CRM systems (desirable).
• Knowledge of cloud-based platforms and APIs (desirable).

Join Capita - Where Innovation Meets Opportunity

Capita is a dynamic leader in consulting and digital services, helping some of the UK's most recognized organizations transform and thrive. We use cutting‐edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors — government, healthcare, education, and finance — offering you the chance to contribute to projects that impact millions of lives. At Capita, you'll be part of a collaborative, forward‐thinking team that values creativity, growth, and inclusion.

We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you're ready to make an impact and grow your career, Capita is the place for you.

What's in it for you?

• A competitive basic salary.
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more.
• Voluntary benefits designed to suit your lifestyle — from discounts on retail and socialising, to health & wellbeing, travel and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you. We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier‐free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we'll get back to you.