Senior Commercial Manager in London

Purpose of the role: We are seeking an experienced senior commercial individual who has a track record in bidding for, negotiating and managing highly complex and/or highly strategic contracts. You will have extensive commercial and contracts experience and a demonstrable track record of owning and delivering pre and post contract and commercial activity. This is a home-based role with occasional travel to London.

What you'll be doing:

• Commercial leadership on a strategic public sector account, involving ownership of all commercial activity across the account.
• Provide in-life client contract management support.
• Full engagement and contribution to strategic account management team on strategic and tactical forecasting/planning and implementation in accordance with business plans.
• Work with the strategic account team to realise account-based opportunities through change management and new business growth.
• Identify and realise opportunities to add value through good commercial practice across account activities.
• Support & advise on commercial disputes, lead settlement negotiations and define and record settlement terms (except in case of formal dispute/litigation).
• Act as a direct specialist point of contact to the business on all commercial matters including risk and opportunity management, contract archival, retrieval, storage.
• Develop the business relationship with the client-side procurement/contracts function.
• Provide client contract briefings and assure commercial obligations during mobilisation and/or demobilisation/exit.

What we're looking for:

• Experience in leading negotiations encompassing multiple disciplines including supplier negotiations and flow-downs.
• Excellent knowledge of contract law and its application in SW / IT / BPO environments.
• Experience in modelling and testing contractual KPIs.
• Sound financial acumen (P&L, cashflow, balance sheet) and good understanding of financial modelling, contract pricing and differing pricing models.
• Confidence in producing reports and summaries which articulate key matters for a senior and/or non-commercial audience.
• Experience in managing and securing internal approvals for new bid opportunities.
• Excellent written and verbal communication skills.
• Experience in line management responsibilities of commercial colleagues.
• Strong leadership style focused on engagement and driving to outcome.
• Strong & confident communicator able to successfully influence at all levels of the organisation, including up to Divisional Management and senior members of Functional Team.
• Previous experience in the IT managed services or networks infrastructure and services would be an advantage.

Join Capita - Where Innovation Meets Opportunity. Capita is a dynamic leader in consulting and digital services, helping some of the UK's most recognized organizations transform and thrive. We use cutting‐edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors - government, healthcare, education, and finance - offering you the chance to contribute to projects that impact millions of lives. At Capita, you'll be part of a collaborative, forward‐thinking team that values creativity, growth, and inclusion. We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you're ready to make an impact and grow your career, Capita is the place for you.

What's in it for you?

• A competitive basic salary.
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more.
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.