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- Tasks: Manage scheduling and provide excellent customer service through calls and appointments.
- Company: Join Capita, a leader in innovative solutions with a commitment to diversity.
- Benefits: Enjoy a competitive salary, generous holiday, and various lifestyle benefits.
- Why this job: Make a real difference by helping claimants navigate their assessments.
- Qualifications: Strong communication skills and previous admin experience are essential.
- Other info: Hybrid role with opportunities for personal and professional growth.
The predicted salary is between 21000 - 29000 £ per year.
As a Scheduling and Special Benefits Administrator you will work as a member of a busy Admin Scheduling team responsible for a multitude of tasks including:
- Speaking to claimants on inbound and outbound calls
- Scheduling telephone and face-to-face appointments
- Liaising with local and regional MCA offices and HCP staff
This is a hybrid role based in Northern Ireland. You will be required to attend training in the Belfast office. Working hours - Monday - Friday 8:30am - 5pm.
What you'll be doing:
- Speaking to claimants on inbound and outbound calls
- Scheduling Telephone and Face-to-face assessments
- Facilitating cancellations
- Liaising with MCAs
- Delivering an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion
- To accurately capture data and enter it on to the relevant systems
What we're looking for:
- Excellent interpersonal and organisational skills
- Highly effective verbal and written communication skills, including a high standard of vocabulary & grammar
- Telephone and computer literate
- Ability to demonstrate empathy and ownership of customer problems, inspiring customer confidence
- Previous demonstrable experience in an administrative and organisational role, preferably in an office environment
- Experience of dealing with multiple business departments
- Experience of working to tight deadlines
- Competent in using Microsoft suites to include Word, Excel, PowerPoint, Outlook etc.
About WCA:
The Work Capability Assessment (WCA) was designed to assess what people can do, not what they cannot, and to support more disabled people and people with health conditions to find work or to move closer to the labour market. Work Capability Assessments are delivered on behalf of the Department for Communities (DfC) by Capita.
What's in it for you?
- Annual salary of 24,900
- 25 days' holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Access to the Headspace app for you and up to 5 family or friends
Unlock Your Potential with Capita:
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
Equal Opportunities:
At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process.
Scheduling and Special Benefits Administrator in London employer: Capita plc
Contact Detail:
Capita plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling and Special Benefits Administrator in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Capita and their values. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions related to customer service and administrative roles, so you can showcase your skills effectively.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've demonstrated excellent communication or problem-solving skills. This will help you stand out as a candidate who can deliver that 'right first-time' service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at Capita.
We think you need these skills to ace Scheduling and Special Benefits Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be speaking to claimants and liaising with various teams, make sure your written application reflects your excellent verbal and written communication skills. Use clear language and a professional tone to demonstrate your ability to convey information effectively.
Highlight Your Organisational Skills: As a Scheduling and Special Benefits Administrator, organisation is key! In your application, mention any previous experience where you successfully managed multiple tasks or deadlines. This will show us that you can handle the busy nature of the role.
Emphasise Customer Focus: We’re all about delivering an excellent customer experience. In your application, share examples of how you've provided outstanding service in the past. This could be through resolving complaints or simply ensuring a positive interaction with clients.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Capita plc
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Scheduling and Special Benefits Administrator. Familiarise yourself with tasks like scheduling appointments and handling inbound/outbound calls. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with claimants, it's crucial to demonstrate your excellent verbal and written communication skills during the interview. Practice articulating your thoughts clearly and consider sharing examples of how you've effectively managed customer complaints in the past.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and empathy. Think of specific situations where you had to manage tight deadlines or handle multiple tasks simultaneously. Prepare to discuss how you approached these challenges and what the outcomes were.
✨Familiarise Yourself with Microsoft Tools
As the job requires proficiency in Microsoft Word, Excel, and Outlook, brush up on your skills with these tools. Be ready to discuss how you've used them in previous roles, especially in an administrative capacity. This will show that you're prepared to hit the ground running.