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- Tasks: Lead the Salesforce platform, ensuring it meets business needs and delivers value.
- Company: Join Capita, a dynamic leader in consulting and digital services.
- Benefits: Competitive salary, generous holiday, and opportunities for volunteering.
- Why this job: Make a real impact with innovative technology in a collaborative environment.
- Qualifications: In-depth Salesforce knowledge and strong communication skills required.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
As Salesforce Platform Owner, you will be the technical owner of DSA's Salesforce-led tech stack. This is a key leadership role that combines technical expertise, business insight and stakeholder engagement to ensure our Salesforce platform continues to meet the evolving needs of DSA and delivers measurable business value. You will provide oversight and architectural guidance for support, maintenance and enhancements. You will ensure our Salesforce environment is built and continues to grow in a sustainable way, applying best practices from both Salesforce and broader IT perspectives. You will act as a vital bridge between business stakeholders and the technical team.
What you'll be doing:
- Oversee the overall health and performance of the Salesforce platform, ensuring it remains stable, scalable and well-integrated with other business systems.
- Collaborate with stakeholders to translate business requirements into technical solutions, fostering a positive and solution-oriented environment.
- Assess and prioritise a backlog of enhancements, bug fixes and new features, ensuring alignment with business objectives and technical best practices.
- Work closely with developers, administrators and other technical staff to deliver platform solutions, including configurations, customisations and integrations.
- Manage the release process for new features and updates, ensuring minimal disruption and smooth transitions for users.
- Provide guidance, training and frontline support to Salesforce users, addressing questions and resolving technical issues.
- Identify and implement opportunities to improve platform performance, efficiency and user experience.
- Stay up-to-date with the latest Salesforce releases, features and best practices; proactively share relevant insights and learning with the broader team.
Key relationships: Divisional operational leads, transformation leads, client stakeholders, operational business analysts, project and programme managers, Catalyst Lab innovation consultants, members of the engineering studio build teams.
What we're looking for:
- Salesforce expertise: In-depth knowledge of the Salesforce platform, including Sales Cloud and Service Cloud.
- Technical proficiency: Experience with Salesforce configuration, customisation, integration and declarative development (Flow, Process Builder, etc.); experience with Apex, Visualforce, and Lightning Web Components is advantageous.
- Communication skills: Excellent verbal and written communication skills, with the ability to translate complex technical concepts for non-technical audiences.
- Problem-solving: Analytical mindset and strong troubleshooting abilities to identify and resolve technical and business issues effectively.
- Project management: Demonstrated experience prioritising tasks and working effectively as part of a collaborative team.
- Stakeholder management: Proven ability to build and maintain strong relationships with stakeholders at all levels across the organisation.
Join Capita - Where Innovation Meets Opportunity
Capita is a dynamic leader in consulting and digital services, helping some of the UK's most recognized organizations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors - government, healthcare, education, and finance - offering you the chance to contribute to projects that impact millions of lives. At Capita, you'll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion.
We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you're ready to make an impact and grow your career, Capita is the place for you.
What's in it for you?
- A competitive basic salary
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you.
We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we'll get back to you.
Salesforce Platform Owner - DSA in London employer: Capita plc
Contact Detail:
Capita plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Platform Owner - DSA in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their needs, especially around Salesforce expertise and stakeholder engagement.
✨Tip Number 3
Practice your communication skills! Being able to explain complex technical concepts in simple terms is key. Try mock interviews with friends or use online platforms to get feedback.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Salesforce Platform Owner - DSA in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Salesforce Platform Owner role. We want to see how you can bring value to DSA, so don’t hold back on showcasing your Salesforce expertise!
Showcase Your Communication Skills: Since this role involves bridging technical and non-technical teams, it’s crucial to demonstrate your ability to communicate complex ideas clearly. Use your written application to show us how you can translate technical jargon into relatable language.
Highlight Problem-Solving Abilities: We love a good problem-solver! In your application, share examples of how you've tackled challenges in previous roles, especially those related to Salesforce. This will help us see your analytical mindset in action.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click 'Apply now' and fill out the short form!
How to prepare for a job interview at Capita plc
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge, especially around Sales Cloud and Service Cloud. Be ready to discuss specific features, configurations, and how you've used them in past roles. This will show that you're not just familiar with the platform but can also leverage it effectively.
✨Communicate Like a Pro
Since you'll be acting as a bridge between technical teams and business stakeholders, practice explaining complex technical concepts in simple terms. Use examples from your experience where you've successfully communicated these ideas to non-technical audiences.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your analytical mindset and troubleshooting abilities, as these are crucial for the role of Salesforce Platform Owner.
✨Engage with Stakeholders
Think about how you've built relationships with stakeholders in the past. Be ready to share examples of how you've collaborated with different teams to align technical solutions with business objectives. This will demonstrate your ability to manage stakeholder expectations effectively.
