Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the strategy and delivery of innovative Salesforce products with AI capabilities.
- Company: Join Capita, a leading outsourcer transforming business processes with technology.
- Benefits: Enjoy 23-27 days holiday, matched pension, and paid parental leave.
- Why this job: Drive innovation in AI and make a real impact on customer experiences.
- Qualifications: Proven leadership in Salesforce, AI features, and strong communication skills.
- Other info: Access to learning opportunities and a diverse, inclusive work environment.
The predicted salary is between 80000 - 100000 £ per year.
As the Platform Director for Salesforce, you will lead the product strategy, technology roadmap, and technology delivery for Capita's Salesforce Platforms. We are looking for someone who will engage with Capita's businesses and functions to develop a product roadmap for the Salesforce platform, and deliver products that meet business objectives. You will analyse competition, gather user insights, understand market trends & direction, and will ensure continuous improvement throughout the products lifecycle. You will develop and deliver Agentic AI capabilities on the Salesforce Platform (e.g. Agentforce and related products), and deliver technology capabilities that meet customer needs.
What we are looking for:
- Proven senior leadership of Salesforce delivery.
- Deep understanding of Salesforce software modules.
- Experience implementing or managing AI-driven features within the Salesforce platform and related platforms.
- Understanding of Agentic AI concepts, including LLM, API Integration.
- Excellent stakeholder management, strategic thinking, and cross-functional leadership.
- Strong ability to translate business requirements into actionable technical solutions.
- Experience in software development practices, such as Agile methodologies.
- Experience managing and leading a team.
- Strong communication skills to collaborate effectively with stakeholders, executives, and product teams.
What you will be doing:
- Designing strategy and roadmap for the Salesforce products.
- Driving innovation by identifying opportunities to use AI agents to deliver efficiency and automation, and unlock AI-lead market opportunities.
- Identifying software components, modules, capabilities across the Salesforce product portfolio, and recommend selection of appropriate products to meet customer needs while ensuring cost effectiveness.
- Delivering strategy and technical capability for the integration of Salesforce technologies into Capita and Customer systems.
- Leading collaboration between operations, service delivery, and business units to roll out intelligent features with clear business impact and compliance oversight.
Benefits:
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
- Company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks.
- Volunteering for our charity partners or a cause of your choice – opportunity to take a paid day out of the office.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career.
About Capita:
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita's 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We provide a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. We are an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
Salesforce Platform Director in London employer: Capita plc
Contact Detail:
Capita plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Platform Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce community and let them know you're on the hunt for a Platform Director role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your expertise! Prepare a portfolio that highlights your previous successes in leading Salesforce projects, especially those involving AI-driven features. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Get involved in relevant online forums and groups. Engage in discussions about Salesforce strategies and AI innovations. This not only keeps you updated but also helps you build relationships with industry peers who might help you land that dream job.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us at Capita. Tailor your application to showcase how your skills align with our needs, especially in driving innovation and stakeholder management.
We think you need these skills to ace Salesforce Platform Director in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Salesforce and AI-driven features. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Leadership Experience: As a Platform Director, leadership is key! Share examples of how you've led teams or projects in the past, especially in Salesforce delivery. We love seeing how you’ve driven innovation and collaboration in your previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your experience and how it relates to the job. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capita plc
✨Know Your Salesforce Inside Out
Make sure you have a deep understanding of Salesforce software modules and their functionalities. Brush up on the latest features, especially those related to AI-driven capabilities, as this will show your expertise and readiness to lead the product strategy.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in senior leadership roles, particularly in managing Salesforce delivery. Be ready to discuss how you've successfully led teams and collaborated with various stakeholders to achieve business objectives.
✨Understand the Market Trends
Research current market trends and competition in the Salesforce ecosystem. Being able to discuss these insights during your interview will demonstrate your strategic thinking and ability to drive innovation within the platform.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex technical solutions. Strong communication skills are crucial for collaborating with stakeholders and executives, so make sure you can convey your ideas effectively.